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Patient Service Representative- Surgery Center

Job Details


The Orthopedic & Sports Institute (OSI) is seeking a Part Time Patient Service Representative for our Ambulatory Surgery Center. The hours will be Monday - Wednesday 7am - 3pm with flexibility to change hours based on patient volume and PTO coverage. The successful candidate will create a positive first impression to establish a great patient experience.

  • Answers incoming phone calls and manages needs of caller in a polite and friendly manner
  • Greets all patients, vendors, and visitors in a warm and friendly manner
  • Assists patients with insurance/account questions as able or refer to billing specialist
  • Prints and distributes operative reports
  • Prints post op appointment slips for next days surgeries
  • Releases medical and billing records using appropriate release forms
  • Prepares patient charts to include all information necessary according to policies and procedures. H&Ps, lab work, EKGs, orders, etc. Makes phone calls to medical offices to get information, when needed
  • Maintains correct and full medial record as specified in policy and procedures
  • Conducts audit on each chart to assure completeness, files according to policy and procedures.
  • Follows up on all incomplete charts to assure corrections are completed



  • Basic knowledge of patient care/services administered in a surgery center, knowledge of physiology, anatomy, neurology and medical terminology specifically orthopedic related is desirable and would be preferred. 
  • Knowledge of the EPIC medical records system is desirable. Effective typing and computer skills required.
  • Exceptional customer service with effective communication and organizational skills are imperative to this position. 
  • Prior customer service experience preferred
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