Patient Service Representative- Surgery Center

The Orthopedic & Sports Institute (OSI) is seeking a Part Time Patient Service Representative for our Ambulatory Surgery Center. The hours will be Monday - Wednesday 7am - 3pm with flexibility to change hours based on patient volume and PTO coverage. The successful candidate will create a positive first impression to establish a great patient experience.

• Answers incoming phone calls and manages needs of caller in a polite and friendly manner
• Greets all patients, vendors, and visitors in a warm and friendly manner
• Assists patients with insurance/account questions as able or refer to billing specialist
• Prints and distributes operative reports
• Prints post op appointment slips for next days surgeries
• Releases medical and billing records using appropriate release forms
• Prepares patient charts to include all information necessary according to policies and procedures. H&Ps, lab work, EKGs, orders, etc. Makes phone calls to medical offices to get information, when needed
• Maintains correct and full medial record as specified in policy and procedures
• Conducts audit on each chart to assure completeness, files according to policy and procedures.
• Follows up on all incomplete charts to assure corrections are completed

• Basic knowledge of patient care/services administered in a surgery center, knowledge of physiology, anatomy, neurology and medical terminology specifically orthopedic related is desirable and would be preferred. 
• Knowledge of the EPIC medical records system is desirable. Effective typing and computer skills required.
• Exceptional customer service with effective communication and organizational skills are imperative to this position. 
• Prior customer service experience preferred