Credit Specialist/Collector II - Headquarters
Job Details
Headquarters - Long Beach, CA
Description

Responsible for collections of AR aging approximately 180 accounts, monitor day to day collections calls and e-mails to meet weekly cash goal, handle all lien releases, disputes, investigation, resolutions, prepare demand letters, file mechanic’s liens, stop notices, notice to Sureties, prepare monthly A/R status reports, update customer accounts information.

 

Submit preliminary notices via portal to CRF-BICA on all jobs that require prelims, enter and update accounts in the system, research Contractor’s license board websites and Secretary of State websites to gather correct information for new accounts.

Collect Dunn & Bradstreet credit reports quarterly for customers.

 

Essential Duties:

 

  • E-mail customers copies of invoices when requested
  • Negotiating and resolving conflicts with customers and expediting payments
  • Collect payment for past due invoices by contacting customers, investigating circumstances of non-payment
  • Executed a comprehensive collection strategy of oral and written communication
  • Establish and achieve monthly goals to reduce customer delinquency
  • Prepare and send payment demand letters  
  • Prepare and review lien releases
  • Prepare monthly A/R status reports  
  • Update and review Customers account information
  • Prepare and file bond claims
  • Investigate and resolve customer disputes about invoices, communicate with Project Managers and any other staff members involved in dispute as well as customer’s Project  Managers
Qualifications

Required Knowledge:

  • Knowledge of Construction Industry Standards 
  • California Mechanic’s lien law
  • Active knowledge of the Windows environment
  • Active knowledge of the Office Suite (Word, Excel, PowerPoint, Access)

Skills and Abilities:

  • Ability to work fluidly and effectively with company’s departments as needed to resolve unspecified issues as they arise.
  • Maintain a positive work environment
  • Excellent communication skills (verbal, written)
  • Reporting skills
  • Scheduling skills
  • Organizational skills
  • Travel logistics
  • Time management skills
  • Presentation skills
  • Resourceful problem solving skills
  • Perceptive in details
  • Customer service skills
  • The ability to handle multiple priorities and maintain a high level of confidentiality. 

Equipment Operated:

Office equipment (printer, copy machine, etc.)

Physical Requirements & Work Environment

  • Requires remaining in the seated position for prolonged periods of time 
  • Requires lifting up 20lb
  • Requires repetitive motion of hands
  • Clarity of vision at 20 inches or less
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