Hotline Advocate- Relief (On Call)
Job Details
2 Year Degree
$21.00 Hourly
Nonprofit - Social Services

Hotline Advocate- Relief (On-Call)

Potential shifts: Friday, Saturday & Sunday


Under the direction of the Program Supervisor, the Hotline Advocate – Relief will be available to take shifts in the evening, overnight, weekends, or holidays. This position will be responsible for answering our 24-hour Hotline and will provide oversight of our Shelter and Second Step properties. The Hotline Advocate-Relief will be responsible for conducting telephonic and in person intakes for victims of domestic violence seeking shelter and will support shelter clients during evening and overnight hours.


Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Responsible for overseeing Hotline office and related Emergency Shelter activities during assigned shift.  During certain evening, overnight and weekend hours and/or shifts, the Hotline Advocate may be the only staff present on-site and will be solely responsible for coordinating all Shelter activities, with assistance available from the On-call Supervisor for crisis and safety matters at the Shelter and Second Step facilities.
  • Answer hotline and provide crisis intervention and referrals to callers.
  • Assure that hotline office is clean and available to clients and callers during all shifts
  • Conduct screening and intakes on the phone and at the Emergency Shelter.
  • Provide individual crisis intervention and support, as needed.
  • Complete client disposition sheets, files, and log entries on database system and generate reports for grants and other required purposes.
  • Monitors client charts to assure quality of documentation.
  • Conduct house checks and assist to facilitate client daily activity, such as group attendance, chores, and meetings.
  • Assist in maintaining client homes are stocked with food and supplies, and pantry and closets organized.
  • Attend program and agency staff meetings.
  • Be available to work evenings, weekends, and holidays.
  • Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the need of the client.
  • Abide by state child and elder abuse mandate reporting laws.
  • Demonstrate ability to abide by Human Options’ values: Show dignity, respect, honesty, integrity, a commitment to excellence and maintain a supportive environment.
  • Some college coursework in a human services field required. Associates degree or Bachelor’s preferred.
  • Bilingual Spanish, required
  • Experience in providing crisis intervention and support.
  • Exceptional problem-solving and conflict resolution skills.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office, including Outlook, Work and Excel and working knowledge of computer database program entry and report generation.
  • Able to lift and carry items weighing up to 25 pounds.
  • Satisfactorily complete post-hiring Domestic Violence 40 hour training



  • We ignite social change by educating Orange County to recognize relationship violence as an issue that threaten everyone, advocating for those affected abuse, extending a safe placed or victims and empowering survivors on their journey of healing.



  • We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.