Stakeholder Engagement Specialist, IHSI (Amsterdam, Netherlands)
Job Details
IHSI Netherlands - ,
Fully Remote
Full Time
Bachelor's Degree Required
10%
Day
Health Care

NOTE:  This position is based in Amsterdam, Netherlands.  The selected candidate must have authorization to work in the Netherlands.  

WHY CHOOSE ECRI?

ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

  • Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
  • On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
  • Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
  • Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
  • Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
  • Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

  • Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
  • Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
  • Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

 

POSITION SUMMARY

The Stakeholder Engagement Specialist (SES) coordinates the International Horizon Scanning Initiative (IHSI) stakeholder engagement process, including recruitment of internal and external medical reviewers and scheduling/processing of stakeholder reviews. The SES identifies and vets potential expert stakeholders and establishes and maintains professional relationships with key medical experts across the world to ensure sufficient and appropriate expert input into the IHSI horizon scanning process and final quality review of IHSI High Impact Reports. The SES coordinates efforts closely with the IHSI Project Lead, the Science Team Lead, and Analysts.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements(s)

  • Coordinate internal and external stakeholder peer review process for pharmaceutical and/or medical device reports selected for review.
  • Identify and recruit qualified internal and external stakeholder reviewers (i.e., currently practicing physicians with +5 years of experience).
  • Select and match the medical stakeholder reviewers to the pharmaceutical or medical device reports based on the therapeutic clinical area of expertise.
  • Schedule and send review assignments.
  • Process completed reviews; and follow up with stakeholder reviewers as needed.
  • Maintain stakeholder contact database.
  • Periodically re-verify eligibility for each reviewer.
  • Coordinate efforts with the Science Team Lead and Analysts to ensure adequate, timely and appropriate stakeholder review of pharmaceutical and medical device reports and final quality review of High Impact Reports.
  • Work with Science Team Lead and Analysts to perform ongoing audits of all stakeholder input to ensure that all quality standards are being met.
  • Provide the IHSI Project Lead with periodic (at least monthly) reports of all stakeholder activities.
  • Under supervision by the IHSI Project Lead, develop procedures, policies, correspondence documents, and assignment schedules for internal and external stakeholder review process.
  • In coordination with the Product Support Specialist, provide ongoing support to medical expert stakeholders throughout the project lifecycle.

Accountability Metrics:

  • Ensure adequate and appropriate stakeholder engagement for all topic profiles and High Impact Reports
  • Client and stakeholder satisfaction with engagement and review process and ongoing support

POSITION QUALIFICATIONS

Experience:

  • 3 or more years of recent experience in customer service/support and/or client management via email and phone in a healthcare or research setting
  • Working knowledge of U.S. and European healthcare systems
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to thrive in a fast-paced, production-oriented environment
  • Must be a well-organized self-starter and proficient multi-tasker
  • Proficiency with Microsoft Office, including Word, Excel, Access, and PowerPoint essential
  • Knowledge of healthcare horizon scanning and/or healthcare technology forecasting a plus
  • Experience in medical/scientific recruitment is a plus

Education: Bachelor's degree in healthcare or medical science or related degree with relevant experience

Computer Skills: Proficient with Microsoft Office 2007+; knowledge of database design and management helpful; working understanding of data science helpful

Certifications & Licenses: None required

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

 

Physical Demands

 

Stand

O                                           Lift/Carry

Walk

F                                            10 lbs or less      O

Sit

C                                            11-20 lbs             N

Manually Manipulate

C                                            21-50 lbs             N

Grasp

O                                            51-100 lbs           N

Reach Outward

O                                            Over 100 lbs       N

Reach Above Shoulder

N

Speak

C                                             Push/Pull

Climb

N                                             12 lbs or less       N                                   

Crawl

N                                             13-25 lbs             N

Squat or Kneel

N                                             26-40 lbs             N

Bend

N                                             41-100 lbs           N

Other Physical Requirements

  • Vision (Near)

WORK ENVIRONMENT

Virtual Work Environment

#LI-Remote

Equal Opportunity Employer-Disability and Veteran

 

 

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