Project Manager

Overview:  One Inc is looking for a talented Project Manager within our Professional Services team to implement our digital engagements platform product suite. With a fast-growing customer roster, this is a great opportunity to put your analytical and leadership skills to the test while expanding your professional network. 

As a Project Manager, you will be tasked with onboarding new customers by guiding them through the transition from Sales to Services while ensuring the implementation of the One Inc product suite reflects customer requirements and expectations. This position requires the ability to develop a deep understanding of product features and their applicability of solving for customer drivers, in order to manage both the timeline and interface with supporting business analysts and development resources. Serving as a subject matter expert in the customer's configuration, you will remain engaged in follow-up initiatives contributing to customer success efforts such as retention and expansion. Successful candidates will exude passion for improving our product suite by being a customer advocate, appreciation for working with great internal teams and customers, and the leadership experience and fortitude to communicate reasoning behind product decisions as it relates to the strategic vision.

The One Inc Project Manager is the liaison between the customer team, our implementation partners, and all other One Inc teams during implementations. You are ultimately responsible for customer success and should be seen by the customer and implementation partner as a product expert and trusted advisor. As such it requires a highly motivated and outgoing individual that welcomes building new professional relationships.

Key Responsibilities:

• Ability to prioritize among competing opportunities, balancing customer needs with business and product priorities, and the ability to clearly articulate the rationale behind strategic decisions
• Fulfills project management responsibilities serving as the primary point of contact and relationship owner within One, Inc. throughout the software implementation phases
• Collaborates with internal product SME’s to facilitate, procure, and coordinate requirements gathering throughout the discovery phase
• Collaborates with internal and customer-facing teams to determine project scope, delivery, and overall solution
• Create and manage work plans that support customer implementations
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure resource availability and allocation
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Anticipate and manage project risk
• Guide delivery team towards completing projects within the defined scope, time and budget
• Maintain regular contact with active customers including weekly project status meetings
• Provide responsive, high quality service that meets or exceeds customer expectations
• Gains intimate knowledge of the customer's use of One, Inc’s products and educates them on new features they are not using to possibly uncover new business opportunities
• Develops a strong understanding of the customer’s business, system infrastructure, and use cases
• Develops a network of champions within each account through education, coaching and troubleshooting
• Handles urgent customer concerns and escalates internally when necessary
• Measure project performance and project status using appropriate tools and techniques
• Create and maintain comprehensive project documentation
• Some domestic and international travel required (<10%)

Skills & Abilities:

• Excellent understanding of SDLC (customer-facing experience a plus)
• Excellent interpersonal, written and verbal communication skills including active listening skills that allow you to ask the right questions to extract information
• Ability to explain technical concepts to a non-technical audience
• Demonstrates strong analytical and strategic thinking skills and the ability to translate those skills into a proven track record in delivering successful projects
• Leader, self-starter and proven team player in a high achievement-oriented environment
• Demonstrated credibility with customers, partners, field sales and cross functional stakeholders
• Superior project management and prioritization skills
• Ability to work independently, as well as contributing as an active team member across multiple time zones
• Solid technical background with understanding and/or hands-on experience with current software development and web technologies
• Excellent client-facing and internal communication skills, including ability to build relationships, interact and influence Executive and ‘C’ level individuals
• Ability to lead and facilitate workshops and meetings that include a diverse group of individuals

Skills & Abilities:

• Excellent understanding of SDLC (customer-facing experience a plus)
• Excellent interpersonal, written and verbal communication skills including active listening skills that allow you to ask the right questions to extract information
• Ability to explain technical concepts to a non-technical audience
• Demonstrates strong analytical and strategic thinking skills and the ability to translate those skills into a proven track record in delivering successful projects
• Leader, self-starter and proven team player in a high achievement-oriented environment
• Demonstrated credibility with customers, partners, field sales and cross functional stakeholders
• Superior project management and prioritization skills
• Ability to work independently, as well as contributing as an active team member across multiple time zones
• Solid technical background with understanding and/or hands-on experience with current software development and web technologies
• Excellent client-facing and internal communication skills, including ability to build relationships, interact and influence Executive and ‘C’ level individuals
• Ability to lead and facilitate workshops and meetings that include a diverse group of individuals

Essential Skills:

• Project Management
• Project Implementation
• Internal and Customer Facing Communication
• Enterprise Software
• Requirements Gathering
• Problem Solving
• Software Development
• SaaS
• Scope Management
• Software Delivery

Education & Experience:

• Bachelor’s Degree from an accredited university, preferably in the fields of computer science, computer systems management, business, communications or comparable experience
• At least five years of experience leading high-performance teams and/or implementation projects for Enterprise Packaged Software
• Solid organizational skills including attention to detail and multi-tasking skills
• Waterfall and Agile experience required
• Web conferencing / virtual meeting experience required

Preferred Qualifications:

• Insurance industry experience
• Background in Insurance Software
• Payments experience
• Experience with a top tier consulting company
• Familiarity with Atlassian Suite (JIRA, Confluence)
• Familiarity with MS Office and SharePoint
• Expert knowledge of APIs and JavaScript
• Customer Success methodologies/experience
• Experience working with international teams

Desired Traits:

• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Company Profile:  One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $2.5 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.

Based in Folsom, CA—ranked by WalletHub as the best place in California to raise a family--One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.