Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• We were voted in the Top Workplaces 2020 and 2021 by our employees!

Job Title: Lead Dental Receptionist
Reports To: Clinic Manager
Classification: Full Time, Non-Exempt
Department: Dental
Work Type: On-Site
Language Differential: Eligible

SUMMARY

Under the direction and support of the Clinic Manager, the Lead Dental Receptionist will assist in overseeing and coordinating day-to-day front office activities, staff and operations (for both Medical and Dental in collocated clinics). This position will staff as a Dental Receptionist, responsible for performing front office duties, such as scheduling appointments, checking in patients, and compiling information to maintain medical/dental records while utilizing knowledge of medical/dental terminology and procedures. This position may also provide administrative support to the Dental Clinic Manager (and Medical Clinic Manager in collocations) to support clinic operations.

Essential Job Duties Lead Dental Receptionist, at least 50%

• Coordinates and facilitates medical and dental front desk huddles/meetings.
• Delegates and supervise daily duties of scanning and indexing documentation into medical/dental records according to organizational procedures.
• Assists with the development and improvement of receptionist workflows.
• Ensures scrubbing patient charts is completed daily, and reviews and corrects front desk registration and insurance errors.
• Provides cross-training and support for other receptionists as needed.
• Provides on-boarding training to new staff.
• Coordinates Medical and Dental bank runs.
• Greets patients with friendly demeanor and professionalism.
• Gathers visit reason, patient health history, financial and demographic information from patients and accurately inputs into EHR (EPIC).
• Schedules appointments and maintains accurate patient records.
• Confirms patients insurance eligibility and coverage information.
• Scrubs patient charts daily.
• Scans and indexes documentation into medical/dental records according to company procedures.
• Receives and routes messages and documents to appropriate clinical staff.
• Assists in new employee training on specific tasks, as needed.
• Answers incoming patient calls to support contact center, as needed.
• Works collaboratively in a team environment with a spirit of cooperation.
• Performs other duties as assigned.

Other Potential Job Duties Administrative up to 50%

• Reviews and prepares all dental staff timecards prior to Manager approval.
• Provides day-to-day administrative support to the Dental Clinic Manager and Medical Clinic Manager as needed.
• Updates Dental schedules in EHR (Epic) under the direction of the Dental Clinic Manager; may support changes in Medical schedules in EHR (Epic) as needed.
• Coordinates and schedules meetings; provides support by creating meeting agendas and recording and distributing meeting minutes.
• Orders food for meetings.
• Maintains inventory and overall appearance of shared office spaces regarding supply ordering and facility maintenance.
• Completes projects and special assignments in timely manner as directed.
• Provides ongoing support for special programs as needed.

QUALIFICATIONS

Education and/or Experience

• High School Diploma or Equivalent required.
• At least two years experience as Dental Receptionist in dental setting preferred.
• At least one years experience in coordinating and assisting in projects preferred.
• Or equivalent combination of experience and education.

Knowledge, Skills & Abilities.

• Ability to communicate professionally both orally and in writing with a service-oriented approach, sometimes in stressful circumstances.
• Excellent critical thinking skills and ability to delegate to others.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from mangers, peers, patients, and the general public.
• Ability to maintain confidentiality and comply with HIPAA policies.
• Must be able to display sensitivity to the population and patients served.
• Must be able to demonstrate a record of reliable attendance and punctuality.
• Intermediate or higher proficiency of MS Office Suite (Outlook, Word).
• Ability to proficiently use EPIC Electronic Health Record.
• Ability to fluently speak, read, and write in Spanish highly preferred.

WORKING CONDITIONS

• Regularly sit while working on the computer; use of a headset telephone, use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; speak clearly so listeners can understand; understand the speech of another person; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, use office equipment, or collaborate with employees or patients.
• Occasionally stand, kneeling, stooping and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is occasionally exposed to toxic chemicals and bodily fluids.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances and any position specific credentialing or licensure requirements.