Service Desk Engineer Level 3
Job Details
KOP Bala Cynwyd - Bala Cynwyd, PA
Full Time
4 Year Degree
$60,000.00 - $80,000.00 Salary/year
7:30 -4:30 or 8:00-5:00
Job Description

Strong Client-Facing Skills and Problem-Solver?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

Were one of the areas top Managed Technology Services Firms and were looking for our next Service Desk Engineer Level 3. We are seeking a motivated person with ability to solve problems, excellent organizational skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.

Youll work from our comfortable offices located in West Reading, PA and will be responsible for resolving service desk tickets directly from customers ensuring that every request is handled accurately and efficiently to keep customers happy and business moving forward. You will be in one of the primary positions for our team so you must be a self-starter as well as a great problem solver.

The Service Desk Engineer Level 3 Position:

  • You will serve as the final escalation point for Level 1 and 2 Service Desk Engineers
  • Youll resolve all escalated remote service tickets to completion and to client satisfaction
  • You will provide advanced technical support for hardware and software products
  • You will provide timely and professional remote assistance
  • You will be working with partners and vendors as needed to diagnose complex problems
  • You will also be involved in installation of software upgrades, releases, and updates to existing customers
  • Youll track and record personal billable and non-billable work on a timely basis, thoroughly and accurately
  • Youll obtain and maintain required technical certifications which may require time for study and preparation
  • Youll also assist in the administration of Fraser and lmagEze, Inc. in-house systems and services

About Watchkeep:

Watchkeep is a growing and successful Technology Services Company that has been serving small to medium businesses and non-profits in the Eastern PA area since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees; X-Box breaks, food days, fun environment you get the idea. Do the right thing isnt just a core value it is a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus?

As part of our Full-Time staff youll enjoy:

  • Great Pay
  • Benefits
  • Paid Time Off
  • Company Provided Training
  • Growth Opportunities with a proven industry leader

Qualifications, Skills and Experience Required:

  • BS degree in Information Technology or career relevant technical certifications required
  • 8-12  Years working in a related position within the IT support field preferred
  • Microsoft Certified Professional MCSE, MCSA
  • Additional Certifications preferred not required CCNP, Citrix, Net +, Azure, etc
  • Backup and RMM experience preferred
  • 6-10 years of career experience, involving high level network and server projects
  • Strong Client-facing and communication skills written and verbal
  • Customer Service Orientation
  • Professional appearance and presentation
  • Valid driver's license
  • Effectively and efficiently carry out written and verbal job related instructions, with or without supervision
  • Exercise sound judgment when evaluating situations, when offering positive suggestions, and when making decisions,
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work effectively and harmoniously in a culturally and ethnically diverse work force
  • Work in coordination with others
  • Work under pressure typically associated with this type of position
  • Ability to lift 30 pounds

Technical Skills:

  • Windows Server Administration (2012, 2016, 2019)
  • Active Directory Setup, Configuration, Troubleshooting
  • Exchange Server 2010/2016/365 Migration, Configuration, Troubleshooting
  • Windows Domain Controller, File/App Server Migration, Configuration, Troubleshooting
  • llS Administration: Website service troubleshooting and planning
  • Group policy creation and administration; strong knowledge of registry
  • TCP/IP Protocol - Subnetting, Configuration, Troubleshooting
  • Strong knowledge of virtualization and hypervisors
  • Planning, migration, deployment, and customization of servers
  • Backup and RMM experience
  • Strong Visio and documentation habits
  • Strong scripting experience in Powershell and other platforms
  • Network management and support- in depth knowledge of routers, wireless services, and phone systems/PBX

How to Apply:

Send resume and any supporting documents to Jen Rinehart at

Or apply on our Indeed career page: Fraser Advanced Information Systems Careers and Employment |

We look forward to hearing from you!