EDUCATION AND EXPERIENCE:
Requires a High School Diploma or equivalent and at least two (2) years experience in a previous receptionist/clerical position. Must be able to perform in data entry and possess knowledge of Windows and Microsoft Applications. Must have experience in multi-tasking, prioritizing and possess the ability to work independently.
KNOWLEDGE, SKILLS AND ABILITIES:
An expectation of core competencies in relation to individuals with co-occurring disorders.
Excellent communication skills including active listening, including the ability to communicate effectively in person, in writing and over the phone.
Knowledge of, or ability to learn area of customer service specializations.
Service-oriented and able to resolve customer needs quickly.
Proficient computer skills and ability to learn how to use applicable software quickly.
Displays the ability to work in a collaborative and team-oriented environment.
Exhibits self-motivation, the ability to multitask and pay close attention to details.