Health Program Manager
Job Details
Los Angeles, CA - Los Angeles, CA
Full Time
Master's Degree In Social Work
$58,240.00 - $62,000.00 Salary/year
Nonprofit - Social Services


DWC seeks a full-time Health Program Manager to provide individualized care coordination and patient navigation services to homeless and formerly homeless women who are also survivors of crime in the Skid Row community. The position will collaborate with DWC staff and local service providers to connect women with medical services, public benefits, and other services needed to support clients overall health and wellness. The Health Program Manager will facilitate timely and appropriate access to health services through client support and advocacy, and assist with coordination of care plans. This manager will provide strategic vision, oversight and supervision to a team of health and clinical professionals in order to enhance the health and wellness services offered to women, including DWCs COVID-19 Vaccine Education Peer Ambassadors Program in conducting community outreach and education to engage and support individuals with lived experience of homelessness in obtaining COVID-19 vaccines. This position is part of the Health and Wellness department and will work closely with the Workforce Development Department to ensure the success of the Vaccine Ambassadors program. This position reports directly to the Director of Health and Wellness.


Essential Functions

  • Provide oversight of DWCs COVID-19 Vaccine Education Peer Ambassadors program and provide reporting and documentation as required
  • Collaborate with the Workforce Development Department and medical professionals to develop Vaccine Ambassador training curriculum
  • Hire, train, and supervise a team of part-time Vaccine Ambassadors/Community Health Workers
  • Create and coordinate outreach materials for community health programming and for vaccine outreach and education
  • Collaborate with homeless service provider agencies to coordinate vaccine education and information sessions
  • Collaborate with community partners, public health, federally qualified health centers on vaccine engagement efforts and vaccine events
  • Identify areas for community vaccine outreach and engagement and develop targeted outreach strategies
  • Maintain database of upcoming vaccine clinics and locations for obtaining appointments
  • Facilitate feedback sessions to identify strategies for peer engagement
  • Provide individualized care coordination and patient navigation services; work with clients to create trauma-informed individual wellness plans that address their medical and mental health needs and goals; identify and provide needed resources and referrals
  • Guide clients through the health care system; assist with access to benefits and needed preventative primary, and specialty care
  • Work to effectively resolve individual health barriers through timely follow-up, advocacy, relationships, and collaboration with DWC staff and other community service providers including hospitals, insurance providers and other medical providers
  • Provide individual and group counseling & crisis intervention to DWC participants, as needed
  • Conduct outreach to encourage client access to health & wellness services
  • Maintain accurate and timely records of activities, case management notes, and services provided to each client
  • Provide oversight of funding and grant requirements associated with health and wellness programs and compile information in collaboration with Development staff
  • Support the development of data systems, measurable outcomes and the implementation of ongoing program evaluation ensure adherence to reporting requirements
  • Provide regular, written reports to the Director of Health and Wellness and additional reports as assigned
  • Offer supervision and guidance to interns and volunteers in the provision of services to clients
  • Perform other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Trauma Informed
  2. Flexible
  3. Relationship Management
  4. Empathic
  5. Creative


Supervisory Responsibility
This position will supervise a team of part-time Community Health Workers.

Work Environment
This job operates in a Drop In Day Center/Health Clinic setting and in the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and requires.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary and the physical ability to conduct community/street outreach.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. with flexibility to work evenings and weekends when necessary.

Regular travel throughout Los Angeles County is required in this position.


Required Education and Experience 

  1. MSW, Masters in Marriage and Family Therapy or any postgraduate degree in Behavioral Health required.
  2. Experience working as a medical case manager/patient navigator/care coordinator with homeless, low-income and/or disabled individuals and knowledge of the medical and the public benefits system preferred
  3. Experience providing outreach with homeless, low-income and/or disabled individuals
  4. Experience working with peer workers with lived experience of homelessness preferred


Required Knowledge/Skills/Position Qualifications

  1. Knowledge of the complexity of poverty, women’s homelessness, health issues, mental illness, trauma, substance abuse and older adults
  2. Ability to problem solve and demonstrate an understanding of complex systems
  3. Experience working in a medical, mental health, or public health setting
  4. Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment
  5. Ability to manage multiple tasks and priorities; proficiency in balancing direct service responsibilities with effective record keeping
  6. Ability to work well independently and with multiple teams while meeting the needs of both the clients and the organization
  7. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  8. Strong interpersonal, written, and oral communication skills; a proven ability to communicate with diverse audiences
  9. Oral and written fluency in both Spanish and English is strongly preferred
  10. Current valid California state driver’s license, insurance, and vehicle with good driving record


Additional Eligibility Qualifications
None required for this position.

Work Authorization/Security Clearance (if applicable)

  1. Criminal background check and clearance required


Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.


Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.