Under the direction of the Chief Operations Officer, effectively manages all facets of the Legal Advocacy program in alignment with external trends and partnerships. The Manager will directly manage the legal advocacy team and provide supervisory support to non-legal advocacy staff at the residential and community-based sites. The Legal Advocacy Program Manager informs and implements strategies and service delivery metrics to assure that all legal advocacy services are compliant with all contractual requirements. 

Essential Duties and Responsibilities: include the following. Other duties may be assigned. 

• Manages overall program administration including site and staff supervision, and client quality of care.   

• Assist in the development of policies, procedures, and safety guidelines for the Legal Advocacy services. 

• Ensures compliance with all (government, funding, clinical) regulations and audits, as well as alignment with Human Options mission and HO core values. 

• Manage the continuum of care throughout all agency legal advocacy services and locations 

• Foster a work culture committed to excellence through accountability productivity, and recognition. 

• Works with the Chief Operations Officer and Grants Coordinator to secure grants/funding to meet budgetary requirements, including grant writing, monitoring and reporting on outcomes and budgets, and submitting/reviewing data reports. 

• Assist ongoing program development and review.  

• Partners with Fund Development team to engage volunteers, donors, and in coordinating event speakers. 

• Network Impact: through outreach and engagement with key partners (including the courts, law enforcement, other community service providers, and pro bono volunteers), the LA Program Manager will ensure that these partners are better equipped to assist survivors of domestic violence, and help them to advocate for survivors in their spheres of influence. 

• Recruit, hire, coach/mentor, supervise, and manage performance and disciplinary process, as necessary, for employees of the program. Includes effective implementation of Budgetary, Finance, and Human Resources policies and procedures. 

• Provide oversight and supervision, as necessary, to pro bono volunteers and interns. 

• Supervise and evaluate the program to assure the needs of individual clients are met.  Will oversee documentation and client files. 

• Partners with the Data Analyst to ensure client data is accurate and complete. 

• Attend staff, board, and community meetings, as appropriate.   

• Since the Emergency Shelter is a 24-hour operation, availability on weekends and evenings for on-call coverage is required.  

• Interact effectively with agency stakeholders (donors, DV victims and their families, partners, contract and grant administrators, funders, etc.) 

• Attends events/meetings in an effort to build/cultivate positive working relationships and the development of collaborative partnerships.  

• Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the needs of the client. 

• Demonstrate ability to abide by Human Options’ values and maintain a supportive environment. 

• Develop a plan for the legal advocacy program, including fee scale and sustainability plan. 

• Develop, collaborate, and offer professional CLE courses. 

• Recruit, cultivate, and manage pro bono partnerships. 

• Identify and prioritize staff and volunteer training needs with a focus on legal protections for survivors of relationship violence; develop or identify training opportunities to meet needs. 

• Maintain effective working relationships with the court, law enforcement, self-help, victim assistance, prosecutors, and other community partners to improve legal outcomes for clients. 

• Foster a robust and constructive relationship with law enforcement to ensure that advocates and program volunteers can develop and maintain professional, responsive relationships with the officers, dispatchers, and clients served. 

• The successful candidate will have prior experience working with Domestic Violence victims and possesses legal skills, collaborative problem-solving abilities, a participative leadership style, effective communication skills that will engage and motivate our dedicated and mission-driven staff to continuously improve and innovate upon the exceptional services provided to our clients.   

• Ability to see the overall big picture while looking at individual processes. 

• Ability to integrate all program components into one cohesive program. 

• Ability to be a creative and efficient problem-solver. 

• Ability to initiate and be a self-starter. 

• Ability to multitask under pressure. 

• Ability to be proactive about challenges/barriers before they become a crisis/issue. 

• Assertive and direct communication throughout the organizational structure. 

• Be open and flexible to ever-changing responsibilities. 

• Excellent written and verbal communication skills. 

• Ability to be creative and think outside the box. 

• Ability to provide constructive feedback and integrate criticism. 

• Ability to manage people and multi-layered systems. 

• Ability to develop systems and protocols. 

• Ability to adapt and create systems as client and agency needs change. 

• Ability to train and teach others. 

• Be a role model for others. 

• Strong networking and interpersonal skills to assist in the development of strategic partnerships and collaborative projects. 

Qualifications: Education, Training, and Job Knowledge Requirements: 

• Juris Doctorate strongly preferred. Member of the California State Bar a plus.  

• Minimum of three years’ experience managing programs and staff, nonprofit experience preferred. 

• Intermediate to advanced-level proficiency in Microsoft Office Suite.   

• Strong knowledge of, and direct experience working with, domestic violence programs and clients. 

• Bilingual Spanish preferred. 

• Knowledge and experience of program support such as grant writing and community development and collaboration are strongly preferred. 

• Budgeting and contract management experience required. 

• Completion of the 40 Hour Domestic Violence Advocate training preferred (required post-hire if not previously completed).  

• Knowledge and experience of Family Law, Immigration Law, and other domestic violence-related legal systems preferred. 

We are an equal opportunity employer and value diversity at our organization.  We strongly encourage survivors of domestic violence to apply.  We strongly encourage applicants of diverse race, color, age, religion, gender, gender identity, sexual orientation, national origin, marital status, veteran status, disability status, or any other status protected by federal, state, or local law to apply.  All employment is decided on the basis of qualifications, experience, merit, and business needs. 

ADA Job Characteristics: 

The work environment is primarily in an office setting and includes travel to see clients or different sites. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or retrieve stored items, climb on stools, steps and ladders. Sit and stand frequently.  Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file, and copy documents. Corrected vision to normal range.  Speak in normal vocal tone and range, and communicate clearly and concisely to and with others.  Apply normal reasoning and detail as required in the accomplishment of job duties.