ADS - Technical Support Specialist
Job Details
ADS - Liberty, MO - Liberty, MO
Full Time
$18.00 - $22.00 Hourly
Any
ADS - Technical Support Specialist

Technical Support Specialist

 

Company:               American Digital Security/SourceIT

Classification: ​           Hourly

Reports to:              Support Supervisor ADS/SourceIT

Date                      March 12, 2021
 

JOB DESCRIPTION

 

Summary

Provide technical assistance to customers and technicians for a variety of security systems including video management, access control and alarm systems.

 

Essential Functions/Responsibilities

  • Answer incoming phone calls and emails and track in ticket system.
  • Configure security systems.
  • Troubleshoot technical issues in customers’ systems .
  • Diagnose and repair servers and other related hardware.
  • Perform software and hardware upgrades.
  • Respond to system health monitoring alerts.
  • Process RMA’s.

Competencies

  • Excellent written and verbal communication
  • Technical expertise
  • Problem solving
  • Task oriented
  • Organized

 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment and follows the four core values of The Kincaid Group which are Family, Safety, Service, and Respect.

 

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move servers and other office products and supplies, up to 80 pounds.

ADS - Technical Support Specialist

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

 

Required Education and Experience

  • Knowledgeable in computer networking.
  • Proficiency in Windows and Linux.
  • Experience working with computer hardware.
  • Experience providing technical support.
  • Excellent problem solving skills.
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