The Executive Director of Refugee and Immigrant Services (RIS) has overall strategic and programmatic responsibility for LSSNCA’s RIS programs in Arbutus, Hyattsville, and Frederick, Maryland; and Fairfax and Dale City, Virginia. The Executive Director is a strategic and collaborative leader with experience directing human services programs for refugee and immigrant populations. The Executive Director is responsible for building teams, developing programs, ensuring quality service provision, and delivering program outcomes. The Executive Director supervises the Maryland State Director and the Virginia State Director.
- Serves as a member of the LSSNCA Leadership Team, advising on organizational goals, objectives, and strategies.
- Provides overall direction for decisions involving budgeting, staffing, services, educational initiatives, quality assurance, and other deliverables for RIS.
- In collaboration with the Vice President of Operations and the Finance team, leads the development of RIS program budgets and proposals and monitors program spending.
- Provides leadership direction to the RIS team of more than 40 team members across five sites; directly supervises the Virginia State Director and the Maryland State Director.
- Leads, mentors, supports, and supervises a high performing team; implements recruitment, training, and retention strategies.
- Oversees the training and professional development plan for the RIS team.
- Researches industry best practices in case management, trauma-informed care, and services for refugees and immigrants and implements practices within RIS.
- Ensures that LSSNCA’s services are in compliance with government and funder requirements and are meeting internal benchmarks.
- With guidance and support from the Director of PQI, implements and leads a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement and improved client outcomes.
- Promotes regular and ongoing opportunities for RIS team members to give feedback on program operations.
- Cultivates and maintains key collaborative partnerships.
- Oversees RIS grant applications and manages budgets in collaborations with the Vice President of Operations.
- Promotes awareness of LSSNCA’s RIS programs to the community at-large.
- In collaboration with the Vice President of Operations, supports the launching of new sites.
- Other duties as assigned.
Qualifications and Education Requirements
- Bachelor’s Degree in Social Work or a related field required; Master’s Degree in Social Work or Public Administration preferred.
- Minimum of six (6) years of work experience in non-profit management, immigration, and social services programs with at least four (4) years of progressively responsible experience managing programs, staff, and budgets.
- A minimum of four (4) years of experience working in a refugee resettlement agency receiving pass-thru funding from the Department of State (PRM) and Office of Refugee Resettlement (ORR)
- Experience in administering and overseeing government grants, including proposal development, contract, and cooperative agreement compliance, reporting, and budget oversight.
- Commitment to ongoing learning on systemic racism, implicit bias, and the impact on refugee and immigrant populations.
- Excellent oral and written communication skills and the ability to interact well with all levels of various systems, stakeholders, and staff.
- Proficiency in Microsoft Office applications, knowledge in database management, and other computer applications.
- Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
- Ability to listen well, motivate, and inspire.
- Ability and willingness to travel to LSSNCA’s resettlement offices in Maryland and Virginia 50% of the time.
- Valid driver’s license, with clean driving record and own vehicle
- Ability to successfully pass background check and drug screening required
- Physical and TB Test required
- COVID-19 vaccination mandatory
- Knowledge of community resources and services systems
- Deep commitment to LSSNCA’s mission and values
Just Some of the Amazing Benefits Offered
- Fun and friendly work environment
- Flexible work schedule with teleworking available
- Paid Training, Paid Holidays, Accrued Time Off, Two (2) Floating Holidays Yearly
- 401K with match, Paid Life Insurance, Health, Dental and Vision Insurance, Health Reimbursement Arrangements and Flexible Spending Account, etc.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Lutheran Social Services of the National Capital Area does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.