SUMMARY: Responsible for providing strategic direction for the Front Office, Guest Services, Concierge, Bell, Housekeeping, PBX and Security effectively to ensure smooth operation of all systems and services required to meet properties standards and provide financial profitability and outstanding service to all guests and home owners.

QUALIFICATIONS, SKILLS & ABILITIES:

• 3-5 years of Managerial experience in Front Office/Reservation/Revenue required.
• Knowledge resort/hotel service standards, guest relations and etiquette.
• Ability to lead staff by mentoring that result in exceeding guests and home owners /owner satisfaction.
• Ability to develop effective operating processes designed to maximum operating efficiency.
• Ability to monitor labor while ensuring positions are staffed as needed and labor cost objectives are met.

• Ability to communicate with public, hotel staff and management in a professional manner.
• Knowledge of Yield Management preferred.

• Excellent communication, verbal, written, customer service and organizational skills are a must.
• An attention to detail, above average math skills and the ability to meet deadlines are all important skills required in revenue management.

• Knowledge of sales and surrounding areas including local events.

EDUCATION AND/OR EXPERIENCE:

• Two year’s related hotel industry experience and/or training.
• Home Owner Association or Property Management preferred but not required.
• Bachelor’s Degree in related field preferred.

LANGUAGE SKILLS:  

• Ability to read, comprehend and provide instructions, both written and verbal.

COMPUTER SKILLS:

• Proficient in Outlook and Internet applications.
• Maestro, ALICE and Micros software experience preferred.

CERTIFICATES & LICENSES:

• Must provide valid document(s) to work in the US.
• Valid California Driver License is required (for specific positions).