Ride Operations Manager
Job Details
Denver Full Time - Denver, CO
$50,000.00 - $60,000.00 Salary/year
Ride Operations Manager

JOB TITLE: Ride Operations Manager

REPORTS TO: Operations Director

DEPARTMENT: Operations

SALARY RANGE: $50,000-$60,000

 

JOB SUMMARY: Responsible for the direction, efficiency, and responsiveness of the Ride Operations divisions.  This position is responsible for developing and leading a high performing team, increasing financial sustainability through budget control and labor optimization, and exceeding guest expectations while achieving the highest levels of safety in the industry.

 

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Oversee all aspects of Ride operations.  Establish and maintain superior product and service operating standards for the Ride Operations divisions.
  • Assist the Director of Operations in the creation and implementation of operating policies and standards affecting Ride Operations Achieves operational objectives by preparing strategic plans and reviews, preparing and completing action plans; implementing quality and guest-service standards; resolving problems; identifying and communicating trends, determining and recommending improvements; implementing change. 
  • Oversee the implementation and execution of department training programs to achieve and reach compliance with industry standards.  Write and refresh department training programs on an annual basis. 
  • Meet financial objectives by forecasting requirements; preparing annual zero-based budget, including recommendations for capital expenditures; scheduling and managing expenditures; analyzing variances; initiating and executing successful corrective actions.
  • Responsible for the department’s success by developing skill level, talent and leadership of department team members. Supervise, train and develop seasonal supervisory staff into competent, motivating and strong leaders.
  • Provide consistent leadership, a positive attitude and an unwavering commitment to execution.
  • Ensure highest levels of safety are maintained by adhering to OSHA, local health and safety codes, legal regulations and company safety and security policies are met.  Ensure a safe working and guest experience environment by requiring safe work behaviors of the team.
  • Work closely with the maintenance department to minimize ride downtime and maximize safety and throughput on all theme & water park attractions.
  • Continually evaluate the performance of the divisions in achieving their mission.  Establish goals and objectives for divisions and track follow-through to ensure attainment.

QUALIFICATIONS:

  • Most be able to maintain positive, respectful relationships and working effectively with all internal and external constituencies, including employees, volunteers, community leaders and senior management.
  • Must have the ability to lead people and maintain a visible leadership role in appropriate industry, community and business organizations; demonstrated ability to establish credibility throughout the organization, management and employees.
  • Must be able to develop industry and professional affiliations that enhance professional growth and development staying current with the latest trends in the industry and business world; demonstrated ability to set and achieve personal development goals.
  • Must have highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively.
  • Must have the ability to set and meet strategic objectives, plans and time schedules; ability to effectively to establish and organize competing priorities; maintain a steadfast commitment to detail.
  • Be able to define problems, collect data, establish facts and draw valid conclusions.
  • Demonstrated ability to take initiative and execute to accomplish strategic objectives.
  • Must be flexible and have the ability to handle multiple priorities simultaneously; willingness to travel and maintain a flexible work schedule to meet various demands for multiple concurrent projects.
  • Must be able to succeed in a fast-paced, evolving environment.
  • Bachelor degree preferred.
  • 3-5 years of progressive growth and management experience in the entertainment/hospitality industry preferred.
  • Unless seeking and qualifying for an exemption, employees are required to indicate COVID -19 vaccination status, and if vaccinated (as defined by the CDC), provide proof of such vaccination.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to walk or stand for up to six hours a shift.
  • Requires occasional kneeling and bending.
  • Requires occasional reaching above shoulder, pushing and pulling.
  • Requires occasional lifts and carries up to 30 pounds.
  • Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.
  • Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech.
  • All job offers contingent on passing a criminal, drug, alcohol and social security background check
  • Available to work flexible hours including weekends and holiday.
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