Resident Manager - Full Time
Job Details
Los Angeles Street - Los Angeles, CA
High School
$15.00 - $17.00 Hourly
Nonprofit - Social Services

The Downtown Women’s Center seeks a Resident Manager to contribute directly to breaking the cycle of homelessness for women. Following a Permanent Supportive Housing model, the Resident Manager manages the daily program operations of our Residence sites. As 95% of DWC residents do not return to homelessness, the Resident Manager upholds high standards of quality for supportive services, works closely with an interdisciplinary direct-service team to empower residents, and build a safe community that promotes stabilization and housing retention. The ideal candidate promotes housing first principles by using best practices like Trauma Informed Care, Housing First, Harm Reduction and Critical Time Intervention to support tenants in maintaining their housing.

Essential Functions

  1. Manage the daily operations of the Residence site including facilities, crisis management, service connection, exercising independent decision making and delegating tasks to volunteers and resident peer leaders
  2. Work collaboratively with Housing Manager on programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events
  3. Support Senior staff with Resident Club activities, coordinating enrichment and wellness activities with Peer Leaders and volunteers
  4. Ensure the safety of the residents and security of the building by conducting regular building rounds and enforcing policies that monitor visitors and guests
  5. Inform and build upon treatment plans that increase housing retention among the residents through regular case consultations, while practicing best practices in Trauma Informed Care, Harm Reduction, and Critical Time Intervention
  6. Help develop and manage policies and procedures as they relate to services that improve resident Activities of Daily Living (ADLs) including transportation, medication management, laundry, and other personal needs
  7. Collaborate with the Administrative Department to ensure the safety and maintenance of the facilities, and provide leadership during facility emergencies
  8. Manage conflicts and personal emergencies experienced by the residents
  9. Provide supervision to interns and volunteers in the provision of services as assigned
  10. Provide direct service to the residents including life-skills coaching, transportation, and inter-personal conflict resolution
  11. Develop and maintain relationships with residents, staff and local service providers and participate in community meetings
  12. Provide monthly written reports to the Housing Manager; additional reports may be assigned as-needed
  13. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Problem Solving and critical thinking ability
  2. Communication Proficiency
  3. Active Listening
  4. Flexibility
  5. Team work
  6. Conflict management
  7. Decision making
  8. Stress tolerance
  9. Professional boundaries and self-awareness
  10. Time Management and ability to prioritize tasks

Required Education and Experience

  1. High school diploma or GED.
  2. Two years of experience working with similar population or homeless related services

Required Knowledge/Skills/Position Qualifications

  1. Familiarity with supportive housing or other residential or shelter facilities in Los Angeles strongly preferred
  2. Knowledge of issues related to women’s homelessness, mental illness, chronic health issues, and older adults preferred
  3. Ability to exercise and model good judgment, especially in crisis situations
  4. Strong written and oral communication skills required; proven ability to communicate with diverse audiences
  5. Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  6. Strong interpersonal skills and ability to lead a diverse group of staff, interns and volunteers
  7. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, genetic information, national origin and ancestry, sex/gender, sexual orientation, gender identity and expression, age, mental or physical disability, marital status, pregnancy, military and veteran status or medical condition. In addition to federal law requirements, Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.