Virtual Center Experience Expert - PT/FT Flexible
Job Details
Corporate Headquarters - Omaha, NE
High School

Company Overview

Core Bank is an accomplished Community Bank located in the Greater Omaha, NE and Kansas City, KS areas. We are not a mere collection of buildings or a place just to work or manage money we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.


At Core Bank, our Vision is to be a truly remarkable company that just happens to be a bank. And, if you just happen to want to work somewhere truly remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore


Job Summary

We are looking for a talented, hardworking and detail-oriented individual for our Universal Banker position in our Virtual Center Department!  Our hours are expanding to include evenings and weekends!

Part-time or Full-time positions are available during the following business hours of M-F 7:30am-8pm, Sa 9am-5pm, Su 11am-3pm. We offer additional incentive for working Sunday hours!


At Core Bank, Universal Bankers are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise while answering all incoming internal and external customer calls to the bank.


A Universal Banker's responsibilities include:

  • Answer incoming calls, by the third ring, and emails professionally with a Customer Obsession attitude while following the retail non-negotiables of customer experience. A smile should be detected in your voice!
  • Operate and properly handle customer inquiries through an Interactive Teller Machine (ITM).
  • Provide information or make appropriate referrals in response to external and internal inquiries about bank wide products and services.
  • Opening, closing and performing maintenance on accounts.
  • Building relationships with customers by identifying needs and offering solutions.
  • Providing accurate information to customers based on product and service knowledge and understanding of the banking industry.
  • Offer Electronic Banking (Online, Mobile, Bill Pay, Banker on the Go), Phone-A-Bank and Online Account Origination support.
  • Participating in training and development programs.
  • Upholding the Bank's image through a professional presence.
  • Complying with all applicable policies, laws, and regulations.
  • Performing additional clerical duties such as offering support through a service help desk for internal and external business partners.


This is not a remote position. Position is located on-site at our Headquarters building in Omaha, NE.

  • High school diploma or equivalent required
  • Previous banking experience preferred, but not required
  • Strong customer service, communication and problem solving skills
  • Proficient computer skills
  • Basic math skills
  • Knowledge of telephone and business etiquette
  • Basic PC operation - understanding of Microsoft Office and Internet
  • Basic telephone system operation


Core Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.