Bank Card CSR / New Accounts

The Bank Card CSR/New Accounts position is responsible for processing credit card applications, providing customer service to bankers and cardholders, and assisting management with data and technical coordination. Operational hours are 8:00 a.m. until 5:00 p.m., Monday through Friday, in a normal office environment.

Essential Duties and Responsibilities:

• Monitors automated upload or enters all credit card applications into the origination system.
• Works closely with customer banks and underwriters to ensure all required information is received including application data, credit report, bank reference or bank guaranty if applicable. Verifies completion of all documentation in origination system.
• Create reports using varied sources of data, using techniques ranging from simple data aggregation to statistical analysis, and presenting it in a format accessible for management and regulators.
• Takes incoming calls from cardholders and customer banks with inquiries on accounts.
• Responsible for maintenance on accounts such as address changes, name changes, activation of accounts, and reissue of plastics.
• Acts as primary document retention administrator, scanning all card file documents.
• Recommends improvements and automation of processes to increase efficiency and accuracy.
• Provides technical assistance within Bank Card, supporting users through system changes, utilizing reports and portfolio data to support business needs, and participating in projects relating to Bank Card systems and application processes.
• Promotes strong teamwork with regular communication within the Bank Card team, BBOK teammates, and service partners, using appropriate methods depending on audience.
• Ensures compliance and audit requirements are met on all responsibilities assigned by adhering to Visa regulations as well as federal rules and regulations including Truth in Lending Act, Fair Lending Act, Electronic Funds Transfers Act and Gramm-Leach-Bliley Act (Financial Privacy and Safeguard Rules), Identify Theft/Red Flag Rules and Bank Secrecy Act.
• Other Duties as assigned.

Required Skills and Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Excellent customer service skills with ability to act in a positive and professional manner
• Excellent written and verbal communication skills, with ability to clearly communicate detailed information to customers, coworkers, and management
• Ability to follow detailed procedures within defined service level timeframes
• Strong knowledge of Microsoft Excel and Microsoft Word
• Mathematical and analytical skills
• Ability to use basic office equipment and tools, such as the telephone, computer, calculator, fax machine, and copy machine
• Ability to maintain confidentiality
• Willingness to take on projects as needed while completing daily and monthly duties
• Team oriented

Education and Experience:

• Bachelor’s degree, technical training, or 3 years of experience in related field