It Support Technician - Headquarters
Job Details
Headquarters - Long Beach, CA
Description

The IT Support Technician role is the bridge between employees and the IT department. Supporting company employees with any computer related issues including software, hardware, accounts, licensing, and permissions as needed. 

 

Essential Duties:

  • Ensure user functionality by troubleshooting software, operating system and antivirus; escalating any network, server based, or more complex technical problems to the Sr. Support Technician
  • Respond to incoming requests for technical assistance via telephone, remote assistance, email and in person or through the IT Help Desk System while escalating more complex issues to appropriate personnel(s)
  • Logging the issue in the help desk management system and documenting procedures that will be utilized for future reference
  • Ensure the Atlassian Tickets are up to date with user communication which includes closing ticket upon completion

Perform Level 1 IT support tasks including but not limited to
               a.    Create, unlock and add new computers via Active Directory
               b.    Set up new PCs using disk images and manual setup of user specific software
               c.    Troubleshoot and repair PC hardware (disk, memory, power supply, etc.)
               d.    Diagnose and resolve issues with standard application software and OS
               e.    Diagnose, analyze and resolve performance issues
               f.     Set up, troubleshoot and resolve issues with printers, scanners and other peripherals
               g.    Install and configure PC software applications

Qualifications

Required Knowledge, Skills and Abilities:

  •  Must have strong understanding of basic networking fundamentals.
  •  Must have excellent communication and organizational skills
  • Excellent customer service skills
  • Willingness to expand knowledge and expand current skill set
  • Active knowledge of the Windows environment
  • Active knowledge of the Office Suite (Word, Excel, PowerPoint, Access)
  • Ability to work fluidly and effectively with company’s departments as needed to resolve unspecified issues as they arise.
  • Maintain a positive work attitude
  • Excellent communication skills (verbal, written)
  • Organizational skills
  • Time management skills
  • Resourceful problem solving skills
  • Strong emphasis on details
  • The ability to handle multiple priorities while maintaining a high level of confidentiality 

 

  • Technologies:
  1. Oomnitza Asset Management
  2. Smartvue Surveillance Appliances
  3. Ethernet and CAT6 Termination
  4. MSAccess troubleshooting
  5. Office 365 Suite
  6. Knwole
  7. IT Helpdesk Systems
  8. Documentation of issues and resolutions
  9. Adequate knowledge of Active Directory, DHCP, DNS and DFS
  10. Fully automated windows deployment services
  11. Sophos Antivirus endpoints
  12. Anti-ransomware
  13. Remote Desktop and Terminal Servers
  14. AutoCAD 2013 and newer support
  15. MSI Package Deployment
  16. iOS and OSX
  17. iPad and iPhone provisioning
  18. Physical and data security

 

Equipment Operated:

  • Office equipment (printer, copy machine, etc.)
  • Computer related equipment such as servers, desktops, laptops
  • Various Peripherals
  • iOS and Android-enabled devices

 

Physical Requirements & Work Environment

  • Requires remaining in the seated position for prolonged periods of time 
  • Requires lifting up 20lb
  • Requires repetitive motion of hands
  • Clarity of vision at 20 inches or less

 

Minimum Education and Experience:

  • High School Diploma or equivalent
  • 1-2 Years Experience
  • Technical Certifications Preferred (A+, Network +, MCSE, etc.)
  • A.S. in Computer Science, Networking, or related field preferred 
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