Circulation Supervisor, Library
Job Details
Forest Grove Campus - Forest Grove, OR
Part Time
$20.73 Hourly
Circulation Supervisor

The purpose of this position is to help manage the day-to-day circulation activities at the Tran Library on the Forest Grove campus, assisting students, faculty, and staff; in addition to training, and supervising a team of student employees.  This work is done in collaboration with the Circulation Manager and another Circulation Supervisor.  This position has thorough knowledge of established library procedures and technical systems; and works collaboratively with Circulation, Interlibrary Loan, Collection Services, and Systems staff located on the Forest Grove and Hillsboro campuses in support of library-wide functions and operations. This is a permanent, part-time, benefit-eligible position, working 30 hours per week, with regularly scheduled shifts primarily during afternoons and evenings, with one weekend day per week.  Occasional additional hours may be required to assist with staffing coverage, and hours during intersessions and summer will vary in conjunction with open library hours. The expected starting schedule for this position is Wednesdays 12-6pm, Thursdays 11:30am-8pm, Fri/Sat 12:30-9pm. 

TO APPLY:
Please submit your resume and cover letter via Paycom; for priority consideration, please apply by October 21, 2022. In your cover letter, please address how you meet the required and preferred qualifications.

 

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

  • Provide welcoming and efficient customer service to all users of the library through in-person, phone, and chat communication.

  • Provide a variety of circulation, and resource sharing services using the integrated library system (Alma), Summit borrowing, course reserves, interlibrary services requesting.

  • Act as initial contact for all issues/questions that come up during scheduled evening and weekend hours, referring as needed.

  • Perform opening and closing procedures on shifts that begin/end at library open/close.

  • Manage the building when on shift.

  • Keep Managers, Campus Public Safety, and Facilities informed of any potential maintenance or safety issues at the library during evenings/weekends.

  • Collaborate with the Circulation Manager to hire, supervise, coordinate scheduling, and evaluate student employees.

  • Collaborate within the Circulation Department to train student employees, including updating, developing and /or adapting training material for student employees.

  • Actively participate in the Pacific University Libraries’ commitment to Equity, Diversity, and Inclusion (EDI) and utilize an equity lens in daily work.

  • Manage stack maintenance, and retrieval duties: pulling, re-shelving, sorting, and shifting as needed.

  • Provide frontline troubleshooting of technical equipment including computers, scanners, and printers/copiers.

  • Assist library patrons with basic hardware and/or software issues, including wifi connectivity.

  • Respond to calls as needed for the University Technology Helpdesk on technology and password issues during evening/weekend hours when the Helpdesk is closed.

  • Perform searches to help library patrons find resources and refer patrons as needed.

  • Assist with processing of incoming and outgoing Summit borrowing materials.

  • Communicate with a variety of library users, including Pacific University students, staff, faculty, community patrons, and staff at other resource sharing partner libraries as needed to answer questions, resolve delivery and/or access issues and clarify procedures.

  • Resolve student complaints, and in consultation with the Circulation Manager, interpret replacements policy and adjust charges.

 

SECONDARY FUNCTIONS:

  • Perform any duties necessary to the smooth functioning of the department.

  • Coordinate with the Circulation Manager to help arrange staff coverage for absences or unexpected student staff issues where student coverage is not possible.

  • Participate in library taskforces, committees, or special project teams, as opportunities arise.

  • Work collaboratively to develop/revise, document, and implement policies, procedures, and workflows applicable to Pacific University Libraries.

 

 

JOB SCOPE:

This position is responsible for managing the daily operation of the Tran Library when they are the lead worker on shift, following established protocols and procedures. Much work is done independently, while coordinating with the Circulation team for consistency, and seeking opportunities to collaborate. Decisions are made in consultation with the Circulation Manager and/or Interlibrary Services Librarian.

 

SUPERVISOR RESPONSIBILITY:

This position will supervise a number of student employees. Hiring student employees will be conducted in collaboration with the Circulation Manager, but independent training and evaluation of student employee work performance will be necessary.

 

EDUCATION AND/OR EXPERIENCE:

  • Necessary experience to be successful in the position could be met by at least 2 years (combined) experience in the following areas. Experience can be paid or unpaid (volunteer, internship):
    • Library experience in Access Services, Circulation, or Public Services
    • Experience working with people in a related customer service role
    • Experience working with high school or college age students; teaching, mentoring, etc.
    • Experience acting as a building manager or person-in-charge
    • Other library experience
    • Experience troubleshooting technology issues
    • Any other applicable experience or education that would give you the necessary skills to be successful in the position

 

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

  • Effective communication, interpersonal, organization, analytical, and problem solving skills.
  • Commitment to fostering a diverse educational environment and workplace and an ability to work and communicate effectively with a diverse library, student, staff, and faculty population.
  • Ability to work effectively both in a team setting and independently.
  • Asks questions and seeks assistance.
  • Demonstrates critical thinking skills in problem solving and decision-making.
  • Demonstrates confidentiality regarding information pertaining to all students, library users, staff and faculty.
  • Demonstrates interpersonal and strong customer service skills, including the ability to clearly explain technical information and to diffuse difficult or complicated situations.
  • Takes responsibility to address and resolve problems, issues, or concerns, works with others effectively in a collegial manner.
  • Demonstrates ability to handle frequent interruptions, and perform in a multi-task environment.
  • Demonstrates aptitude for accuracy and close attention to detail.
  • Able to set priorities and complete assignments in a timely manner.
  • Maintains a reliable attendance record with set hours.
  • Ability to work independently as the evening or weekend supervisor, while maintaining appropriate channels of communication with managers, co-workers, and other stakeholders.

 

WORKING CONDITIONS:

Typical physical conditions include:

  • General office environment
  • Intermittent periods of sitting at a desk, working on a laptop
  • Communicate effectively via phone, email, online meetings, and in person
  • Lifting books
  • Pushing book carts

 

 

Apply