ERP/CRM Administrator
Job Details
Irvine - Irvine, CA
Full Time
4 Year Degree

MIND Research Institute is currently seeking a talented, innovative and motivated problem solver to add to our IT team. The ideal candidate must be able to think outside the box. The ERP/CRM Administrator will be responsible for gathering and documenting requirements from key stakeholders and assisting in developing project plans and timelines to successfully deploy implementations. They will configure implementations based on each client's individual requirements, and facilitate end-user training and customer support. Additionally, the new hire will be focused on application support services to clients, whether via phone, email, chat or in person. The ERP/CRM Administrator bridges the gap between the ERP/CRM system and the users who interact with it. The successful candidate is a person with a broad understanding of the organization and its needs, someone who will be a go-to person for the users and who has the curiosity and expertise to proactively assist users.

Essential Functions of the Job:  

  • Responsible for requirements development, analysis, system design, configuration, data conversion, user training and lifecycle support of CRM/ERP software (NetSuite).
  • Collaborate with end users, managers and IT to develop business requirements.
  • Analyze requirements, create and document innovative solutions.
  • Work with business users to understand their processes and suggest process improvements.
  • Set up system and configure according to customer requirements.
  • Develop test scripts and testing phase and oversee unit and end user testing.
  • Create regular reports detailing project status, and discuss these reports with clients.
  • Analyze reporting requirements and write custom reports for end users.
  • Display leadership in project management, with the ability to collaborate as a team.
  • Provide technical support to clients as needed.
  • Ensure the highest level of customer satisfaction.
  • Ensure high quality results and minimal bugs in all projects.
  • Coordinate development, maintenance, and revisions of end-user and system documentation.
  • Experience implementing and supporting NetSuite is required. Salesforce experience is a plus.
  • Bachelor’s degree in computer science, business, information management or similar discipline.
  • Working knowledge of HTML and JavaScript.
  • Mastery of the Microsoft Office Products.
  • Willingness to be trained and to demonstrate enthusiasm to learn new skills.
  • Familiarity with business processes and functional relationships.
  • 3+ years experience in business analysis, documenting solutions, delivering completed projects and CRM/ERP administration.
  • Ability to balance requirements from multiple stakeholders and develop appropriate solutions that meet the company mission.
  • Strong knowledge of software solutions, including experience in installation, integration and training
  • Strong troubleshooting, logical and analytical skills
  • Team-oriented, self motivated and very personable
  • Able to work independently and in a fast paced, deadline driven environment
  • Ability to stay organized and deliver projects while juggling multiple priorities

This full-time position reports to the CFO and is based out of beautiful southern California (Irvine), where residents are so weather-spoiled, they complain when temperatures drop below 70 or rise above 85. Our colleagues enjoy casual dress every day, a kitchen stocked with refreshments, occasional summer BBQs and sharing their love of yoga, games and reading with each other. Continuing education and community volunteering are part of our core values and encouraged year-round.

Want to learn more about our innovative approach? Watch our Co-founder Dr. Matthew Peterson discuss Teaching Without Words at the TEDx OrangeCoast event.