Tier 2-3 Technical Support Representative
Job Details
Experienced
Las Vegas, NV - Las Vegas, NV
Full Time
High School
Description

As a Technical Support Representative (TSR), your primary responsibility will be to answer incoming calls and actively resolve end user requests. This requires multitasking, excellent customer service skills, and documentation. TSRs are expected to troubleshoot issues, research problems, and walk customers through step-by-step solutions. Solutions include, but are not limited to the following: network configuration and troubleshooting, resolving authentication issues, troubleshooting software and hardware, all while clearly communicating in a user friendly and professional manner.

 

Requirements:

  • Provide the highest levels of effective customer support to business owners and their staffs in the use of DTT’s proprietary surveillance solutions
  • Ensure electronic records are created and updated for all customer communications
  • Maintain and update documentation for all assigned projects and systems
  • Requires the dedication of highly motivated individuals eager to work in a dynamic, fast-paced environment.
  • Punctuality and reliability are critical to success
  • Work hours may include nights and weekends and schedule flexibility is required
Skills/Qualifications
  • Comptia Network+, Comptia A+ or comparable certifications and/or equivalent knowledge and experience
  • Ability to demonstrate practical knowledge and familiarity with fundamental network protocols and functions
  • Experience configuring and troubleshooting industry standard network equipment
  • Experience working with remote access tools such as Logmein and VNC
  • 2+ years working with Windows XP and Windows 7
  • Working knowledge of Mac OS X
  • 2+ years’ experience with hardware maintenance and support (preferably Dell and HP)
  • Experience with mobile devices including iPhone, iPad, and Android based devices
  • Strong analytical, organizational, and multi-tasking skills
  • Strong written and verbal communication skills with an emphasis on attention to detail
  • All other duties as assigned
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