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Senior Subscriptions Specialist

Job Details

American Psychiatric Association HQ - Washington, DC
Full Time



The Senior Subscriptions Specialist is responsible for the institutional sales activities for American Psychiatric Association journals and PsychiatryOnline subscription products for US based Tier 1 – Tier 5. This position also performs general sales functions including database management.


Major Responsibility #1: Managing Institutional Quotes and Renewals for Tier 1 – Tier 5 US

Percentage of Time Spent: 60%

Key Supporting Tasks:

  • Manage institutional subscription sales orders and trial requests for tier 1-5 accounts US based accounts.
  • Oversee processing of trial and subscription orders requested by subscription agencies or institutions, provide invoices, and setup authentication methods.
  • Maintain databases for all activities associated with trials and sales orders for tier 1-5 accounts for US based subscriptions
  • For new accounts, verify institution type and size to determine the tier for providing price quotes. If it is determined the account is a tier 6, send to Sales Manager.
  • Provide any requested documents to institutional accounts for their order on request (Example: License Agreement, VPAT, training guides for use of the PsychiatryOnline site). Escalate any inquiries on License agreement or accessibility terms to Sales Manager for response.

Major Responsibility #2: Customer Database Management

Percentage of Time Spent: 15%

Key Supporting Tasks:

  • Manage Naviga database of customers, prospects, and sales activities for Tier 1 – Tier 5 US based accounts. Manage institutional renewal notices for effort one.
  • Oversee new sales and renewals in Naviga database and ensures customer data is accurate.
  • Flag tier 1-5 institutional accounts as needed for tier review and conduct research to support tier determination.
  • Lead efforts to ensure accuracy of ininstitutional accounts information, including address and contact information
  • Manage IP range updates in Literatum for accounts as requested by subscription agency or institution.
  • Conduct all activities associated with institutional admin accounts updates

Major Responsibility #3: Institutional Account Support and Issue Resolution

Percentage of Time Spent: 15%

Key Supporting Tasks:

  • Manage email box and other inquiries regarding institutional accounts forwarded by customer service.
  • Maintain daily communications with customers – respond to daily emails and calls from institutional customers for various needs.
  • Work closely with Customer Service and Platform Management teams in troubleshooting and resolving technical and access issues.
  • Keep track of customer comments and feedback regarding PsychiatryOnline and escalate to Sales Manager as needed.
  • Serve as a principal point of contact for Customer Service department on resolving customer issues related to subscription orders, activations, payments, missing journal issues, usage report requests, IP range updates, and any other issues that may arise.

Major Responsibility #4 Sales Support and General Functions

Percentage of Time Spent: 10%

Key Supporting Tasks:

  • Pull invoices and usage reports as needed in support of Sales Manager for Tier 6, Consortia, and institutional accounts.
  • Assist Sales Manager with Tier 6 and consortia accounts on an as needed basis, including updating IP ranges, providing technical support, and running usage.
  • Mail promotional materials as needed to institutional accounts and regional sales representatives.
  • Proofread and edit institutional marketing material and resources. Staff APA Publishing booth at library conferences when additional staffing is required.
  • Performs other duties as assigned.



  • BS or BA in marketing or related field with a minimum of 5 years’ experience in sales or marketing; or equivalent combination of education and experience.
  • Sales and publishing background required
  • Ability to prioritize and schedule multiple projects.
  • Ability to multi-task and escalate technical/customer service issues on basis of urgency.
  • Requires ability to effectively communicate company policy and goals.
  • Proficiency in Word, Excel, PowerPoint, Advantage, and Outlook.
  • Excellent verbal, written, and proofreading skills.