Community Impact Operations Director
Job Details
Pittsburgh - Pittsburgh, PA
Job Summary

The Community Impact Operations Director is a newly created position that will play a critical role in United Way's Community Impact strategy, including PA 211 Southwest. As a senior member of the Community Impact (CI) group, the Director will lead a team responsible for internal operations and aligning organizational strategy with execution. Other key responsibilities will include overseeing budgeting, fund allocation processes, tracking and reporting on outcomes, and creating effective funding proposals consistent with United Ways branding, messaging, and strategic direction. The successful candidate will have a positive, can do approach, enjoy creating short-term and systemic solutions to address complicated and evolving challenges, bring strategy to life through execution, and share United Way's commitment to improving the lives of our neighbors through effective human services and the reduction of inequity due to race, gender and disability.


Essential Functions

  • Serve as thought partner and strategy implementor for the Chief Program and Policy Officer and the Community Impact team
    • Participate actively in organizational, department and program strategy discussions and lead efforts to implement effectively and innovatively
    • Identify and align resources (human, technology and financial) to achieve goals
    • Be key thought partner to CPPO on how best to achieve mission
  • Oversee budgeting and financial management for the Community Impact team
    • Develop and track budgets, including allocations to agencies and internal projects
    • Work closely with the United Way Finance department and Community Impact team members to ensure timely and accurate invoicing for and compliance with terms of multiple grant, internal and government funding sources
    • Provide leadership and mentoring to the CI Team for budgeting, financial reporting and community allocations
  • Lead and continually seek to improve all administrative aspects of funding allocations processes
    • Oversee and recommend improvements to administration of allocations and request for proposal (RFP) processes
    • Oversee and recommend improvements to systems and processes to track and report on outcomes and accomplishments of community investments and projects
  • Coordinate development and submission of funding proposals and reports
    • Streamline and supervise regional grant application and reporting processes
    • Evaluate existing grant application and reporting processes to identify areas of improvement
    • Work with Community Impact staff to implement the changes needed to increase the quality and timeliness of grant applications and reports
    • Coordinate strategic regional grant applications and to foundation, government, and other funding sources that will increase community impact and dollars raised to support the growth
    • Review and approve all grant applications prior to CEO review
    • Help Chief Program and Policy Officer and CEO prepare for Impact Cabinet, Board of Director and Executive Committee meetings
    • Play a lead role in cross-departmental support and communications with Donor Relations, Marketing, Administration, and Finance
  • Build and lead Community Impact Operations Team
    • Develop and sustain a team culture that is positive, solutions-focused, and where each member realizes their valuable role in achieving United Ways Community Impact goals
    • Provide supervision, coaching, mentoring and support to current team (Grant and Resource Management Specialist and Manager, Community Impact Finance & Operations) and lead efforts to recruit and hire additional staff members to effectively deliver on the expectations of the Community Impact Operations Team
    • Work in partnership with Chief Program and Policy Officer and Community Impact Directors to ensure they have the operational and administrative support necessary to achieve programmatic community impact goals

Education and Experience

  • Program management and implementation; experience managing budgets, overseeing the development of administrative processes, and leading teams. Bachelor's degree or other evidence of strong writing skills.


Knowledge, Skills, and Abilities

  • Experience managing and leading day-to-day operations (non-profit experience preferred) related to finance/budgets, supporting a team, etc.
  • Ability to establish effective working relationships with staff and volunteers and to function well within a dynamic team environment
  • Ability to communicate effectively with diverse groups and individuals, both orally and through written materials
  • Ability to juggle multiple tasks and assignments under often strict deadlines using planning and organizing skills
  • Ability to collect and direct data for planning and marketing purposes
  • Ability to comprehend critical information and issues, to weigh alternatives, and to consider consequences
  • Proficiency in word processing, spreadsheets and database management


Salary range will be upper $70Ks to lower $80Ks.


United Way of Southwestern PA offers a generous benefits package that includes 30+ paid days off per year, automatic retirement contributions, and no cost individual health, dental, and vision coverage.


United Way of Southwestern PA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.