BWH Director of Outpatient Services
Job Details
BWH-Bournewood Hospital Brookline - Brookline, MA
Health Care

Director of Outpatient Services
Bournewood Health Systems is seeking an independently licensed clinician with management experience who will be responsible for managing all outpatient program operations at main location and satellite sites.
Bournewood Health Systems is a behavioral health organization with a main campus in Brookline, MA and various satellite sites in Woburn, Lowell, and Dedham. We are dedicated to providing quality, evidence-based and person-centered treatment for people with mental health and substance use conditions in a safe and respectful environment in partnership with the individuals and families we serve, focusing on support, hope and recovery. We are committed to a philosophy and an environment of care in which we treat people with dignity, respect and mutuality; protect their rights; provide the best care possible; support them in returning to their natural communities; and include patients and families as partners in their treatment. We stand firmly for providing a safe and therapeutic environment for patients, families and staff. All Bournewood employees are continuously trained in this philosophy. All candidates must be able and willing to promote the values of trauma-informed and patient-centered care.

  • Direct day-to-day operations of seven partial hospitalization programs (PHPs) at the main hospital location in Brookline and at satellite locations in Woburn, Lowell, and Dedham.
  • Manage all current and future outpatient program staff with responsibilities that include recruitment, selection, retention, training, clinical and administrative supervision, performance evaluation, and disciplinary action.
  • Coordinate clinical care with an interdisciplinary team of professionals including licensed mental health counselors (LMHCs), clinical social workers (LCSWs/LICSWs), physicians, nurses, advanced practice nurses, and psychologists.
  • Supervise graduate student interns and maintain relationships with graduate schools of social work and mental health counseling.
  • Collaborate with different department personnel and executives including the Chief Executive Officer, Chief Medical Officer, Chief Nursing Officer, Director of Social Work, and others.
  • Ensure all programs comply with agency policies and procedures, standards set by the agency’s accrediting and regulatory bodies, and requirements of third-party payers.
  • Monitor and reinforce appropriate billing and fee collection policies and procedures, and communicate regularly with the Billing Department.
  • Participate in the development of goal-oriented treatment plans in accordance with standards set by Bournewood Health Systems, the Department of Mental Health, Joint Commission, Centers for Medicare and Medicaid Services, and others.
  • Oversee any and all contracts awarded to the various programs, as well as develop, implement, and monitor compliance with contract requirements and budget.
  • Develop and maintain relationships with various external agency referral sources including Emergency Service Programs (ESPs), hospitals and clinics, detoxification programs, and schools.
  • Oversee managed care contracts to ensure programs continue to meet all requirements.
  • Attend and participate in internal and external meetings and committees, as requested.
  • Develop and lead regular departmental meetings.
  • Monitor patient satisfaction surveys and identify areas for improvement.
    Required Experience:
  • Applicant must have a graduate degree in a human-services related field (e.g., MSW, MA, MS, EdD, PhD, PsyD) from an accredited college or university.
  • Applicant must have independent clinical licensure (e.g., LICSW, LMHC, LP).
  • Applicant must have a history of clinical work, people management, and leadership.
  • Applicant must have a history of providing clinical supervision to unlicensed or junior-licensed clinicians.
  • Applicant must have a history of working with patients who experience symptoms of mental illness and/or substance use disorders.
    Preferred Experience:
  • Applicant should have history of working in an outpatient environment and/or hospital setting.
  • Applicant should have a history of working in an interdisciplinary team.
  • Applicant should have strong organizational and time management skills.
  • Applicant should have a history of working and using an Electronic Medical Record (EMR).
  • Applicant should have experience interfacing with licensing and accrediting bodies.
  • Applicant should be goal-directed and detail-oriented.
    Openings: 1
    Salary: Negotiable
    Start Date: ASAP
    Schedule: Monday through Friday (8am-4pm)
    Location: Brookline, MA
Job Description

Essential Functions:

  1. Manages and evaluates the activities of the staff to achieve identified patient outcomes and continuity of care.  Coordinates and facilitates timely multidisciplinary treatment planning.
  2. Develops and manages the annual budget for all programs within the department.
  3. Ensures the completion of clinical documentation of patient care to meet standards of care
  4. Ensures that systems are in place for the assignment of case managers based on patient needs, evaluates the effectiveness of case managers in delivering service and monitors individual staff member’s job performance.
  5. Provides program leadership; delegates responsibility for daily management as necessary to clinical staff and ensures their competency in fulfilling this role.
  6. Develops indicators, ensures data collection and analyzes results to ensures quality patient care, improve program offerings, and efficient management of resources towards fiscal viability of the hospital
  7. Develops, reevaluates and updates Ambulatory Standard of Care, Practice, and Scope of Care Delivery and policies and at least every three years.
  8. Ensures that staff are participating in ongoing supervision and educational activities and maintains records of in-services within the department and supervision for all staff both individually or through group process.
  9. Ensures performance appraisals are completed in a timely manner, a preceptor is assigned and orientation is completed for all staff
  10. Maintains a commitment to professional growth and competency through professional development
  11. Establishes yearly goals for program consistent with Partial Hospital philosophy.
  12. Ensures program components and staff practice meets requirements of all accrediting and regulatory agencies, provides education to staff related to standards of care and practice and reassesses program as external regulations and standards are revised or added.
  13. Ensures that evidence based assessments and treatments inform the programming in all programs.
  14. Participates in committees within the organization and attends meeting as scheduled for hospital.
  15. Other functions as requested by supervisor

Essential Competencies: 

  1. Leadership qualities and knowledge of same, ability to direct, guide, supervise unit staff with developing a team, following policy and procedures, and delivering patient interventions.
  2. Knowledge of insurance parameters, level of care criteria for admission, continued stay and discharge as well as exclusion criteria for each level of care.
  3. Understanding of bio-psychosocial issues and knowledge of treatment modalities for mental illness and substance use disorders for all ages
  4. Awareness of cultural, gender, and age related issues with various patient populations
  5. Meets and maintains required standards of practice including updating license and educational requirements of the discipline in which licensed.
  6. Is competent in level of knowledge and understanding of hospital, policies/practices, Ambulatory policies and procedures, external agencies such as the Centers for Medicare/Medicaid Services (CMS), Joint Commission (JC) and, if applicable, the Commonwealth of Massachusetts Departments of Mental Health (DMH) and Public Health (DPH) including the Bureau of Substance Abuse Services (BSAS), and DMH regulations regarding patient rights.
  7. Is competent in delivering patient care that is trauma informed and patient centered. As indicated by:
    1. Provides care that is kind, collaborative and compassionate.
    2. Able to defuse power struggles and doesn’t need “to win”.
    3. Appropriate assessment of clients for a history of trauma
    4. Recognize/assess a range of trauma-related behaviors
    5. Implement trauma-sensitive interventions with people served


Physical Criteria:

1. Must be able to climb stairs

2. Must be able to effectively communicate both verbally and in writing

3. Must be able to walk between buildings

5. Must be able to provide crisis intervention techniques

6. Must be able to use phone, fax, copier, and computer