BWH Director of Ambulatory Services
Job Details
BWH-Bournewood Hospital Brookline - Brookline, MA
Health Care

Director of Ambulatory Services

The Director of Ambulatory Services is responsible for developing and evaluating the group program, hiring and evaluating staff, marketing program and facilitating communication with external referral sources within the department, developing and managing the budget for the partial hospital programs, developing policies and procedures, ensuring the programs meet the requirements of accrediting and or regulatory agencies as well as contracted insurers for clients admitted to the department, assessing the effectiveness of treatment through quality monitoring care delivered. Supervises or delegates supervision to experienced clinicians for all clinical and non-clinical staff.   Ensures the assignment of case managers for all clients and that documentation of care meet standards established within each program.  Serves on hospital committees as assigned.

The Director of Ambulatory Services performs their duties and responsibilities in accordance with corporate, organization and department policies and procedures, adhering to the mission of Bournewood Health Systems.   Bournewood is a private psychiatric facility dedicated to providing quality, evidence-based and person-centered treatment for people with mental health and substance use conditions in a safe and respectful environment in partnership with the individuals and families we serve, focusing on support, hope and recovery.    We are committed to a philosophy and an environment of care in which we treat people with dignity, respect and mutuality; protect their rights; provide the best care possible; support them in returning to their natural communities; and include patients and families as partners in their treatment.   We stand firmly for providing a safe and therapeutic environment for patients, families and staff.   All Bournewood employees are continuously trained in this philosophy.   All candidates must be able and willing to promote the values of trauma-informed and patient-centered care.

 Salary:  Negotiable

Start Date:  Immediately

Openings:  Full-time

Experience:    Independent licensed clinician. LICSW preferred.  Advanced degree is required.  Experience in mental health and substance use treatment for adults and adolescents.  Demonstrated prior progressive leadership and management positions with successful achievement of skills in both clinical and management areas mandatory.

Location:   Based in Brookline, MA but travels to Dedham, Lowell and Woburn sites.


Job Description

Essential Functions:

  1. Manages and evaluates the activities of the staff to achieve identified patient outcomes and continuity of care.  Coordinates and facilitates timely multidisciplinary treatment planning.
  2. Develops and manages the annual budget for all programs within the department.
  3. Ensures the completion of clinical documentation of patient care to meet standards of care
  4. Ensures that systems are in place for the assignment of case managers based on patient needs, evaluates the effectiveness of case managers in delivering service and monitors individual staff member’s job performance.
  5. Provides program leadership; delegates responsibility for daily management as necessary to clinical staff and ensures their competency in fulfilling this role.
  6. Develops indicators, ensures data collection and analyzes results to ensures quality patient care, improve program offerings, and efficient management of resources towards fiscal viability of the hospital
  7. Develops, reevaluates and updates Ambulatory Standard of Care, Practice, and Scope of Care Delivery and policies and at least every three years.
  8. Ensures that staff are participating in ongoing supervision and educational activities and maintains records of in-services within the department and supervision for all staff both individually or through group process.
  9. Ensures performance appraisals are completed in a timely manner, a preceptor is assigned and orientation is completed for all staff
  10. Maintains a commitment to professional growth and competency through professional development
  11. Establishes yearly goals for program consistent with Partial Hospital philosophy.
  12. Ensures program components and staff practice meets requirements of all accrediting and regulatory agencies, provides education to staff related to standards of care and practice and reassesses program as external regulations and standards are revised or added.
  13. Ensures that evidence based assessments and treatments inform the programming in all programs.
  14. Participates in committees within the organization and attends meeting as scheduled for hospital.
  15. Other functions as requested by supervisor

Essential Competencies: 

  1. Leadership qualities and knowledge of same, ability to direct, guide, supervise unit staff with developing a team, following policy and procedures, and delivering patient interventions.
  2. Knowledge of insurance parameters, level of care criteria for admission, continued stay and discharge as well as exclusion criteria for each level of care.
  3. Understanding of bio-psychosocial issues and knowledge of treatment modalities for mental illness and substance use disorders for all ages
  4. Awareness of cultural, gender, and age related issues with various patient populations
  5. Meets and maintains required standards of practice including updating license and educational requirements of the discipline in which licensed.
  6. Is competent in level of knowledge and understanding of hospital, policies/practices, Ambulatory policies and procedures, external agencies such as the Centers for Medicare/Medicaid Services (CMS), Joint Commission (JC) and, if applicable, the Commonwealth of Massachusetts Departments of Mental Health (DMH) and Public Health (DPH) including the Bureau of Substance Abuse Services (BSAS), and DMH regulations regarding patient rights.
  7. Is competent in delivering patient care that is trauma informed and patient centered. As indicated by:
    1. Provides care that is kind, collaborative and compassionate.
    2. Able to defuse power struggles and doesn’t need “to win”.
    3. Appropriate assessment of clients for a history of trauma
    4. Recognize/assess a range of trauma-related behaviors
    5. Implement trauma-sensitive interventions with people served


Physical Criteria:

1. Must be able to climb stairs

2. Must be able to effectively communicate both verbally and in writing

3. Must be able to walk between buildings

5. Must be able to provide crisis intervention techniques

6. Must be able to use phone, fax, copier, and computer