PRODUCT SUPPORT SPECIALIST
Job Details
Entry
Remote - , GA
Full Time
None
Day
Customer Service
Description

ShootProof is seeking an outgoing, computer-savvy, solution-builder to join the team! Product Support Specialists engage with our photographer-members via phone, email, and social media regarding our products and service. Product Support Specialists are eager to resolve problems, address questions, and strengthen photographers’ businesses using ShootProof’s powerful tools. Our ideal Product Support Specialist is proactive, patient, articulate, and warm.

 

Duties and Responsibilities

 

  • Provide a top-notch support experience to professional photographers over phone, email, chat, and social media channels.
  • Answer questions and troubleshoot problems for our users within ShootProof and our applications.
  • Drive customer satisfaction growth across all support channels.
  • Analyze and make recommendations based on feature requests and bugs reported by users.
  • Work closely with software developers to improve our products and internal support tools.
  • Engage with professional photographers at ShootProof events and trade shows.

If you’re a curious learner and a big-picture problem-solver who dreams of a family-friendly career community with creative benefits and inspiring skyline views, you might be our new Product Support Specialist! 

 

Qualifications

ShootProof believes our photographer conversations are our most valuable interactions, and we seek team members committed to that vision.

 

Our new Product Support Specialist will exemplify:

 

  • A deep appreciation for photography and may even be a photographer herself/himself!
  • A passion for helping others and curating a stress-free environment
  • An empathic and attentive approach to communication
  • An ability to customize the individual support experience
  • Strong organizational, analytical, and communication skills
  • Flawless spelling and grammatical skills
  • Scheduling flexibility that allows for night and weekend coverage
  • A desire to be a part of a team that genuinely loves what they do! 

 

Compensation, Benefits and Culture 

 

  • Highly competitive compensation package 
  • Benefits include comprehensive medical, dental, and vision insurance, and 401K with 4% company match 
  • A culture that promotes a healthy work-life balance including a flexible PTO plan
  • Work from anywhere (ShootProof is a 100% remote work company) 
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