Perform skilled mechanical maintenance duties in the inspection, repair, installation and alteration of heating, ventilation, air conditioning and refrigeration systems and related equipment and facilities; perform preventive maintenance and routine servicing of equipment.
EDUCATION / EXPERIENCE:
Minimum Experience: 5 Years plus
Minimum Education: High School Diploma / UA Apprenticeship / Tech-Schools
Certifications: Journeyman HVAC License: Master HVAC License, EPA, CFC Certification, Journeyman: Maintenance, Factory Training.
Installation of Cooling Towers, Chillers, Package Equipment Piping
System Size: 1 – 5 Ton; 20 – 50 Tons; 50 – 100 Tons; 100 + Tons
Manufacturers: Carrier; Liebert; McQuay; Trane; York
Equipment: Chilled Waters; Chillers; Cooling Towers; Furnace; Package Units; Rooftop
Units; Split Systems
Applications: Light Commercial
Automation: Building Automation; Controls; DDC; Pneumatic Controls
Piping; Repair, Service; Troubleshooting; Service
Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers.
Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
Maintain proper stock, parts, tools, and safety equipment in the vehicle.
Maintain and submit monthly mileage log forms.
Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is need to correct.
Participate in company provided training opportunities on latest industry technologies.
Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
Each Service Technician/Field employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
Check in with building personnel before performing work.
In the performance of your duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.
Service Technicians/Field employees must wear all Personal Protective Equipment required for the safe performance of the job.
An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.
Notify dispatch or Service Manager immediately in the event of an accident - property or injury.
Service Technicians/Field employees are empowered to stop any unsafe actions. Field Employee must notify foreman or supervisor immediately. If at a customer's job, the environment or process is unsafe, the Technician must call dispatch or Service Manager to explain unsafe conditions before proceeding.
Service Technicians/Field employees must attend safety related meetings as required.
Service Technician - THE CHAMP WAY
Care - Build Long Term Relationships
• Handle all developing relationship interactions in a manner designed to build a long term relationship.
• Build strong relationships with other departments within Hill York.
Help - Go the Extra Mile
Do whatever it takes to ensure that Hill York provides 100% problem resolution and customer service. This may require the employee to arrive early, stay late, or perform tasks not specifically outlined in the job description; as requested by Supervisor.
• Double-check all critical work deliverables to minimize mistakes.
Add Value - Never Stop Improving
• Initiate personal development program to build professional skills.
• Initiate suggestions for department process improvements.
• Research and maintain technological excellence in the work environment.
Mind Share - Engineer Win-Win Solutions
• Develop creative solutions to problems.
• Identify creative ways to deliver additional profit if possible.
Partner - Take Ownership
• Complete all activities with a pride of ownership “as if it was your name on the door.”
• Demonstrate adherence to and performance in keeping with the goals of Hill York, Safety 1st.