Customer Support Representative
Job Details
Entry
Las Vegas, NV - Las Vegas, NV
High School
Customer Service
Description

As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.

 

Job Duties:

  • Assist customers over the phone with issues such as:
    • Asset Protection
    • Account Creation / Deletion.
    • Password Resetting.
    • Video Footage Retrieval.
    • Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
    • Mac / Apple Setup and Installation of Remote Software.
    • Mobile Device Setup (iPhone and Android).
  • Maintain low wait times while focusing on first call resolution.
  • Answer questions customer may have about our system and services.
  • Ensure electronic records are created and updated for all customer communications.
  • Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
  • Assist in the building of a World-Class Support Team through contribution and collaboration.
  • Follow DTiQ’s policies and procedures outlined in our knowledge base.
  • All other duties as assigned by management.
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