Front Office Administrator
Job Details
CDU/MLK - Los Angeles, CA
Full Time
High School
None
Day: 10am - 7pm
Admin - Clerical

POSITION SUMMARY:

Under the direction of the Clinic Director, the Front Office Administrator is responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Welcomes patients and visitors in person or on the telephone; transfers call to appropriate clinical staff (as necessary).
  • Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
  • Registers patients in eClinicalWorks according to clinical protocol.
  • Confirm medical/dental/behavioral health appointments on the schedule of the following day.
  • Collects payments from patients before services are rendered when necessary.
  • Checks/Verifies patients insurance eligibility/ sliding fee status two days prior to and at each visit.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients appointments in eClinicalWorks in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Ensures the waiting area is maintained neat and well organized.
  • Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
  • Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Assist in maintaining office and building fire/safety regulations.
  • Ensures clinic flow by being an active team member.
  • Evenings and Saturdays required as assigned.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish required.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.

Ability to:

  • Must be extremely organized and detailed orientated
  • Must have excellent communications and written skills
  • Strong telephone etiquette
  • Must have a courteous, professional nature and customer service oriented
  • Must maintain a strict discipline in time management with a focus on quality
  • Knowledgeable about insurance plans, Medi-Cal / Medicare
  • Good computer skills

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. The position may require work on weekends.

COVID vaccination is required and APLA Health will consider accommodations for disability- and religious-based reasons.

Equal Opportunity Employer: minority/female/disability/veteran.

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