Director of Payroll & HR Services
Job Details
CI Encino-Suite 960 - Encino, CA
Full Time
4 Year Degree
Up to 25%
Human Resources
Position Summary

The Director of Payroll & HR Services is primarily responsible for creating a dynamic and robust payroll/HR service division within Charter Impact.  Our clients endure a variety of compliance issues and human relations regulations on a regular basis and need an expert team to support them in navigating these areas.  The Director will draw upon his/her extensive experience and technical knowledge to create and grow the client-facing Payroll and HR team into a full management service line. In addition to staying current with employment laws and trends, the Director will also ensure high quality payroll service by utilizing available technology, providing accurate and efficient processes for our clients and staff.


Charter Impact is committed to a team environment where all members work together to achieve common goals.  As a true leader of the company, the Director is expected to exude this team building mentality and lead by example.  This role works to foster an environment that overtly values not only client satisfaction but also employee satisfaction and development by ensuring that all staff are supported, challenged and inspired in their roles.


This position is highly visible to Charter Impact clients. An upbeat personality and customer-service oriented sense of professionalism is a must.  This position also requires a high degree of self-motivation and management as the Director will have the opportunity to operate the client payroll and HR function with a high degree of autonomy. While overseeing the Payroll and HR functions, the Director will also be active in the senior leadership team, providing insight and support to all areas of the company.




  • Oversees all client payroll and human resources.  These services include:
    • Setting up new clients and transitioning their payroll into Charter Impact
    • Keeping every client in compliance with taxing agencies in each State in which they employ personnel
    • Training clients on payroll policies and procedures
    • Ensuring all new client employees are added to the payroll system and necessary documents are received
    • Processing regular and special payroll runs
    • Recording payroll journal entries in the accounting system
    • Reporting necessary information to clients’ retirement agencies as necessary
  • Originate and lead practices and objectives within the Payroll & HR Services department that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.
  • Maintain oversight of Payroll and HR Services departmental hiring and staffing, training and development, and employee relations to ensure the team is adequately functioning and supported to work together to exude common goals.
  • Refine processes and tools to better assess Payroll and HR Services staff performance and growth.
  • Provide substantial guidance and coaching to the Payroll Manager to ensure efficient workflow and timely completion of services by the team.
  • Continuously examine existing processes in search of new ways to improve efficiency and service.
  • Consistently evaluate additional available technology systems to ensure the best possible client experience and internal efficiency.
  • Identify future staffing needs based on potential growth while maintaining a high staff satisfaction and retention rate.
  • Continuously refine and improve the onboarding/training of new staff members and ensure a clear career path for each. 
  • Serve as a liaison to various charter authorizers, counties, State and Federal Agencies for all payroll and HR issues when appropriate.
  • Provide training to client staff to ensure internal controls are properly implemented and followed.
  • Foster significant employee and client communication and feedback, and proactively determine and coordinate additional trainings and opportunities for learning, for both Clients and internal staff, as needed.
  • Work with school leaders and other executives to ensure payroll and HR information is properly communicated.
  • Exceed clients’ expectations both in terms of quality and accuracy of information at all times.
  • Develop and maintain long-term relationships with client leadership and staff.
  • Manage staff to ensure efficiency, compliance and proper internal controls.
  • Mentor staff to ensure continued professional growth within the company.
  • Help ensure that Charter Impact’s internal policies are compliant with regulations.
  • Work directly with the CEO to:
    • Research new service lines to be offered to existing and potential clients such as human resource consulting, electronic timekeeping, and HRIS systems.
    • Research expansion opportunities and determine viability.
    • Continuously re-evaluate Charter Impact’s internal benefits offered to employees, ensuring the company is the absolute best place to work.

Generally, any combination of education that would provide the required knowledge and skills for successful performance would qualify.  A typical method of demonstrating these requirements would be:


EDUCATION:  Bachelor’s degree in human resource management or a business management related field.  Master’s Degree is a plus.


EXPERIENCE:  7 years of managerial experience, including oversight and development of staff in Payroll and/or Human Resources fields



  • Non-profit accounting experience
  • Local, state, and federal employment and fair labor practices regulations, as well as employee relations, safety, and compliance practices
  • Excellent interpersonal skills; ability to relate to staff at all levels within the organization
  • Exceptional customer service skills
  • Strong written and verbal communication skills
  • High organizational skills with attention to detail
  • Self-starter - able to prioritize and multi-task without daily direct supervision
  • Computer skills and proficiency in Microsoft Office, particularly MS Excel
  • Abila/MIP Non-Profit Accounting and various payroll/HR software
  • Purposes, methods, and practices of financial and accounting record keeping
  • Proper and effective use of English grammar and communication skills (oral and written)


Candidates must also have the ability to:

  • Maintain, encourage and participate in a close and highly collaborative team environment with clients and Charter Impact staff
  • Personify the organizational core values
  • Demonstrate a wide degree of creativity while still practicing professionalism
  • Adapt quickly to change
  • Manage multiple tasks and client needs while maintaining a positive attitude
  • Learn the appropriate rules, regulations and technical procedures specifically related to processing payroll and HR functions for non-profit organizations and charter schools
  • Understand and carry out directions in an independent manner
  • Perform arithmetic calculations accurately and rapidly
  • Identify and correct errors in mathematical computations


Experience with the following is a plus:

  • Experience in charter schools and start-up organizations
  • Any third-party payroll database experience, such as ADP, Paychex, Intuit.
  • HRIS system implementation


TYPICAL PHYSICAL DEMANDS: (with or without accommodation as needed to perform essential job functions)

  • Read numbers, reports, and documents on computer terminals
  • Use telephone and other communication devices
  • Lift up to 20 pounds (Light)
  • Prolonged standing, some bending, stooping and stretching



Ability to give, receive, and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.



  • Work indoors in a standard office environment
  • Work outside of normal workdays and office hours to meet deadlines
  • Travel may be required for professional development events and to client locations
  • Is required to directly communicate and interact with clients, parents, students and the public.