Software Consultant
Job Details
GR - Grand Rapids, MI

Principal Duty

Software Consultants (PCSW) at TGW support the sales team in the competitive effort to win profitable business by ensuring that the TGW solutions produced are implementable and operable under a potential client’s existing processes and industry norms for distribution processes. Particular attention is paid to the ability to implement the proposed strategies within a real-life Warehouse Control System and Warehouse Management System environment.

In this supporting role, the consultant primarily interfaces with a customer’s Project Lead, IT, and Operations teams to deeply analyze the current distribution processes in the building where TGW’s system would operate. This knowledge then forms the core of the consultant’s role in the sales process wherein they assist in several design tasks and produce key deliverables ensuring the project’s viability and optimality. Below are the primary tasks/deliverables in a typical firm quote.

Tasks and Responsibilities

  • Visit prospect site to understand operating environments
  • Provide software and IT-related responses for prospect RFI’s, RFP, and IT assessments
  • Participate in prospect conference calls, design meetings, and review sessions
  • Actively collaborate with prospects IT and software organizations
  • Develop process maps
  • Develop detailed requirements and feature set documents
  • Develop WCS/WMS scope split documents
  • Collaborate software designs with the software realization team
  • Collaborate IT infrastructure designs with internal IT organization
  • Provide input to the software cost estimate
  • Assist in developing documentation for the software and IT sections of client proposals
  • Collaborate in the hand-over to the software realization team
  • Collaboration with solutions design, project coaching, and application engineering teams
  • Read and analyze RFP
  • Validate data analysis & PPT slides
  • Provide input for simulation definition and results in the evaluation
  • Participate in WCS to PLC integration designs
  • Participate in realization design sessions with the client
  • Review and provide input to the software functional specification document

Requirements Profile

  • BSE in Computer Science, Operations Engineering, or Equivalent
  • At least two (2) years experience in the high-level design or operation of diverse intralogistics or comparable software systems
  • Understanding of software systems and IT architecture
  • Ability to breakdown operational activities and map to software requirements
  • Excellent written and verbal communication skills
  • Excellent problem-solving and troubleshooting skills
  • Ability to have fun while working in a fast-paced environment
  • Experience working with material handling equipment or similar technologies (shuttle systems, miniload cranes, carton and tote conveyors, unit load conveyors, pick stations)
  • Experience working supply chain software packages
  • Working understanding of PLC technology
  • Experience implementing highly-automated intralogistics solutions
  • Experience implementing or optimizing various supply chain strategies and the software supporting them
  • Willingness and ability to travel up to 25% of the time both internationally and domestically for training and workshops as well as visits to customer sites for fact-finding and presentations.