Position Title: Customer Service Agent
Department: Customer Experience
Reports To: Call Center Manager
Job Type: Full-Time, Hourly
FLSA Status: Non-Exempt
Overview:
The Customer Service Agent is an entry-level role into the overall Customer Service group within One Inc. The agents are responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages. These payments can be made utilizing our own software to generate a payment and then applying that payment via Carrier website, automated phone system, or through phone conversations with Carrier Customer Service. Success in this role can lead to Customer Service Representative roles with added responsibility.
Key Responsibilities:
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Interface with a CRM-based software UI to update payment status
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Escalate issues to team leads as soon as they are realized
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Make payments via web portal
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Make payments via automated payment processing phone system
Skills & Abilities:
Education & Experience:
Desired Traits:
Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive & Adaptable to Change, Commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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Environment:
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Standard indoor office setting; exposure to computer screens
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Physical:
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Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed
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Vision:
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See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents
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Hearing:
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Ability to hear in the normal audio range with or without corrections
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Company Profile:
One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry managing $20 billion in payments for over 100 customers.
Based in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
