Customer Experience Specialist - OR
Job Details
Velotech Inc - PDX - Portland, OR
Full Time
None
Day
Customer Service
Description

Velotech, Inc. is a locally owned business that has operated in Portland since 2002. Velotech is the parent company of BikeTiresDirect, Western Bikeworks, and Trisports

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

Qualifications

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Answer product questions & assist with the order process
  • Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
  • Develop trust and loyalty with consumers and build value in our brands
  • Navigate a sophisticated order processing system
  • Generate performance reports and recommend improvements
  • Coordinate with Returns to assist customers with returns and exchanges
  • Assist walk-in customers with product questions and purchases
  • Retrieve products from the warehouse to assist walk-in customers

ADDITIONAL RESPONSIBILITIES/DUTIES:

  • Navigate a sophisticated order processing system
  • Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
  • Increase sales by genuinely helping customers learn about additional/alternative product options

MINIMUM JOB REQUIREMENTS:

  • Basic computer skills
  • Strong knowledge of cycling
  • Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry

KNOWLEDGE, SKILLS, & ABILITIES:

  • Excellent communication and organizational skills
  • Solid knowledge of cycling products
  • Ability to work in a high volume, fast-paced environment
  • Ability to work independently or with others to manage multiple task with minimal supervision.

BENEFITS

  • Generous Employee Discounts
  • Flexible Schedules
  • Health Insurance
  • Paid Time Off - up to 15 days your first year
  • Quarterly 'Get Outside' days

 

PHYSICAL/MENTAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.

While performing the duties of this job, the employee is regularly required to stand; walk, reach with hands and arms, stoop, kneel, crouch and sit for extended periods of time.

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 
The noise level in the work environment is usually moderate. 

This description is intended to provide only the basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, ability and working conditions may change as needs evolve.

 

Velotech is an Equal Opportunity Employer

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