The Business Analyst will partner with stakeholders to identify and document gaps and provide business requirements for system functional specifications. They will collaborate with the technical analyst and content teams to align on appropriate approach and aid in configuration, testing, documentation, and implementation of these solutions. Throughout the process, the Business Analyst will meet with stakeholders and business partners regularly to verify solutions and train users on results.

Job Duties:

• Collaborate with business units, management, and vendors. Analyze, develop, and document detailed business requirements and business processes for proposed technical and content solutions.
• Document functional requirements and continuous improvements to existing processes
• Conduct requirements-gathering sessions with numerous stakeholders for what the future-state solution should provide.
• Collaborate with system testers on unit and integration testing as well as end to end business processes
• Partner with business users throughout the process to ensure solutions meet business requirements
• Conduct reviews of business processes; leads and works with less experienced associates in developing functional optimization strategies and ensures incorporation into strategic roadmaps where applicable
• Act as liaison between business and IT to support business needs via technical and content solutions
• Troubleshoot and resolve issues in a timely manner
• Analyze, track, and remediate root causes of defects, and communicate results to partners.
• Develop, execute, and document results of detailed business/user acceptance test scenarios and test cases.
• Participate in the design of any integration related to assigned functional modules

Required Skills and Experience:

• Three years of experience in Business Analyst role.
• Bachelor’s degree or higher preferred
• Strong knowledge and experience with requirement specifications to define scope and system boundaries, recommend alternative methods to achieve complex system requirements
• Ability to translate business requirements into process and technical specifications
• Ability to analyze problems, assess multiple options and provide clear recommendations
• Ability to query and interpret data from various data sources
• Solid understanding of multiple project management methodologies including Agile
• Ability to make sound decisions in a fast-paced environment
• Advanced Microsoft Office user
• Time management skills with the ability to meet deadlines
• Excellent written and verbal communication skills

• Higher Education Experience a plus