POSITION SUMMARY:

Responsible for engaging all new patients assigned to APLA Health and greeting all patients and guest who enter APLA Health & Wellness clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work in conjunction with quality improvements, UM department and clinic directors to develop and implement patient engagement strategies.
• Contact patients newly assigned to the clinic via managed care plans to link them to care.
• Work with the clinic directors, Patient Engagement and Retention Specialists and communications department to develop and implement a comprehensive community outreach and engagement plan and messaging materials.
• Enhance communication with patients in regards to services rendered at APLA Health to improve quality service including promoting patient portal communications.
• Coordinate resources to improve patient ability to adhere to appointments, including assistance with interpreter services and transportation.
• Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
• Greet patients/guests in a friendly, professional and courteous fashion.
• Assist patients with checking in at the kiosks; answer questions as needed.
• Assist patients who need help in completing registration packets.
• Assist patients with patient portal showing them how to sign up, send messages, have telehealth visits, etc.
• Learn and promote APLA Health's services, facilities, and programs and be able to direct patients/guests accordingly.
• Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
• Educate the patients on the 340B pharmacy network and its benefits to the patient and to APLA Health & Wellness.
• Manage the flow of patients/guests.
• Maintain a tidy waiting area at all times.
• Work as a contributing team member and act in a professional and respectful manner at all times.
• Comply with all standard operating policies and protocols of APLA Health & Wellness.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual English/Spanish required.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.

Ability to:

Must be extremely organized and detailed oriented. Must have excellent communications. Must be able to be courteous, be professional and customer service oriented. Must also maintain a strict discipline in time management with a focus on quality.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.

COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.

Equal Opportunity Employer: minority/female/disability/veteran.