IT Support Specialist
Job Details
IFAI Headquarters - Roseville, MN
Full Time
2 Year Degree
5% - 15%
Information Technology

Position Summary:

Responsible for supporting users on IFAI hardware and software. Perform tasks related to IT programs and maintenance. Support the IT Director and Business Systems Manager.   


Duties and Responsibilities:

  • Provide in person or remote support for Windows 10/MacOS laptops, printers, peripherals and software
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents and requests
  • Performing and ensuring proper installation of equipment, operating systems, and software.
  • Responsible for tracking and maintaining IT equipment inventory.
  • Troubleshoot and perform minor repairs and updates to hardware, software, and peripheral equipment, following design and installation specifications.
  • Read technical documentation, communicate with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Refer major hardware and software problems or defective products to IT Director or Business Systems Manager for resolution.
  • Train others in the proper use of hardware and software.
  • Responsible for administration and support of company SharePoint intranet.
  • Coordinate with staff to maintain and support digital file organization standards.
  • Work with Business Systems Manager and Marketing for data collation and output tasks.
  • Manage the IFAI phone system.
  • Works effectively with all IFAI staff to create an environment of teamwork.
  • Actively participates in and supports programs/plans that enhance the growth and development of IFAI and its personnel.
  • Performs other related duties as required.


  • Qualified applicants must have a relevant two-year degree or technical school certification in relevant coursework.  Experience of 2-4 years Windows and Apple workstation/user support is favorable. MCSE Certification or Apple Certified Mac Technician is a plus. 
  • Demonstrated ability to troubleshoot Windows 10, MacOS, iOS, Android, MS Office, and networking issues
  • Understanding of relational databases and experience using SQL is highly desirable.
  • Must have excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
  • Must be able to communicate with a wide variety of individuals.  Must be able to understand directions, communicate and respond to inquiry in various forms and various levels of technical expertise.
  • Experience with technical writing for documentation or instruction is a plus.
  • Must be able to work from IFAI main office 1-3 days per week and work remotely on remaining workdays.
  • Must be able to move about building and within/between workstations.
  • Must be able to travel once a year for conference/convention.
  • Ability to remotely work from home as needed; includes accessing necessary tools through internet access and/or data plan.