Critical Home Repair (HCHR) Support Coordinator
Habitat for Humanity of Charlotte - Charlotte, NC
Full-time, Non-Exempt
College Degree Preferred
$18.00 - $18.25 Hourly
Tuesday through Saturday Work Week


Habitat Charlotte is searching for a talented and committed professional to serve as their Critical Home Repair Support Coordinator. This position is responsible for guiding and supporting Family Partners participating in Habitat Charlotte’s Critical Home Repair Program (HCHR).  Working in conjunction with other members of the Family Services, Construction and Development departments, this person will coordinate processes integral to the Family Partner experience, working to bring people together to build homes, communities, and hope.


We offer a great benefits package; Health, Vision, Short & Long-Term Disability, Dental, Life and a Retirement Plan with employer match.


Job Description


Essential Functions:

  • Support HCHR Family Partners throughout the program by providing information and education, connecting to community resources, setting expectations, answering questions, and advocating for the interests of Family Partners as necessary
  • Prepare and execute required program documents in a timely fashion, in coordination with Grants staff, Construction staff and Family Partners
  • Maintain accurate information in database system for reporting
  • In partnership with the Neighborhood Revitalization and Homeowner Support Coordinator, coordinate and execute family surveys regarding satisfaction, program impact measurement, and barriers
  • Under the guidance of the HCHR Support Supervisor, provide pipeline analysis to coordinate with Recruitment, Grants, and Construction teams to ensure budgeted numbers will be met
  • Under the guidance of the HCHR Support Supervisor:
    • Mange family partnership aspects of the program for a portion of program participants, including community service, payments, and commitment to affordability
    • Ensure grant compliance by collecting required documentation and forms, communicating with other involved parties, and completing necessary reports
    • Assist the HCHR Support Supervisor with opportunities for recognition of Family Partners/volunteers/staff involved in projects and celebration of partnerships with Habitat Charlotte
    • Prepare necessary materials, including Family Partner files and Program Info Notebooks


Other Duties:

  • Habitat Charlotte-related tasks as assigned by Supervisor


Knowledge/Skills Required: 

  • Experience working with Diverse Populations
  • Social Services or Housing-related experience
  • Notary License
  • Valid Driver’s License preferred with the ability to meet Habitat Charlotte’s insurance requirements and/or reliable means of alternative transportation
  • Intermediate-level Experience using the Microsoft Office Suite (Word, Excel, PowerPoint), Data Entry, and Data Analysis
  • Strong Written and Verbal Communication skills
  • Ability to work independently as well as in a team environment
  • Ability to manage multiple priorities and meet deadlines in a timely manner                          
  • Exceptional Organizational skills and great attention to detail
  • Comfortable working in a fast paced environment
  • College degree in related field preferred


Physical Requirements:         

  • Ability to sit at a desk and operate a computer for extended periods of time 
  • Ability to lift/pull up to 20 lbs unassisted
  • Ability to visit Home Repair sites, including homes that may have stairs


Internal Interactions:             All Habitat staff, AmeriCorps members


External Interactions:            Community Partners, Volunteers, Habitat Partner Families, Habitat for Humanity International & Affiliates


Schedule:                                Tuesday-Saturday 8:00a.m. - 5:00p.m. (Occasional evening and weekend hours required)


Level of authority:                  Reports to HCHR Support Supervisor