Hospital Services Coordinator

The Hospital Services Coordinator is responsible for the implementation of hospital support services such as referral tracking, strategic planning, relationship management and delivery of educational programs in assigned hospitals.

ESSENTIAL JOB FUNCTIONS

HOSPITAL SERVICES

1. Maintain hospital services operational records and reports.
2. Maintain and develop effective working relationships with hospital contacts and physicians.
3. Maintain current knowledge of hospital structure, inter-relationships between departments and functions.
4. Knowledge of federal and state laws/ regulations related to the donation process and assist hospitals with policy assessment and revision
5. Maintain in-depth knowledge of organ and tissue donation process and donor criteria including donation after circulatory death (DCD) and brain death.
6. Skilled in written and verbal communication considering perspective of audience to achieve purpose and goals.
7. Ability to gather, analyze and present relevant hospital data to identify critical issues and trends and develop appropriate solutions.
8. Effectively communicate opportunities for improvement and celebrate successes with assigned hospitals.
9. Skilled in developing and delivering presentations to large groups with ease and confidence.
10. Collaborate with assigned hospitals to create SWOT analysis and identify critical issues to develop effective annual strategic plans.
11. Ability to successfully work in a multi-disciplinary team environment.
12. Demonstrate ability to work and plan effectively with organ procurement and family services partners.
13. In partnership with hospital leader, organizes and leads Donor Advisory Council and Donation Oversight Committee with hospital stakeholders to review outcomes, identify and work on opportunities for improvement and celebrate successes.
14. Holds impactful and routine After Action Reviews with key physicians, hospital leaders and frontline healthcare staff.
15. Collaborate effectively with Donation Potential Analyst to ensure comprehensive and consistent delivery of mortality data to hospitals and/or donation committees.
16. Frequent hospital rounding on open organ referrals in critical care units to assess clinical status and develop collaborative plan.
17. Demonstrate ability to communicate sensitive information effectively with all levels of hospital staff.
18. Advocate for the mission through celebratory, awareness and recognition events.

QUALIFICATIONS AND PHYSICAL DEMANDS

1. Undergraduate degree in biological or social sciences, business, marketing or communications; or associates degree with RN or other allied health licensure required.
2. 2-3 years experience in a professional position in a medical environment or a combination of experience and education providing equivalent knowledge required.
3. Ability to work a minimum of 40 hours per week. Required to work for extended periods of time with few breaks.
4. Detail oriented, organized, excellent tracking/reporting skills, effective written and verbal communication.
5. Microsoft Office proficiency required.
6. Must maintain a valid drivers license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
7. Ability to lift 50 pounds and transfer short distances.
8. Possess ability to operate telephones, computers and office equipment.
9. Ability to speak and communicate clearly in order to accurately convey information in person or by phone.
10. OSHA Category III No exposure to bloodborne pathogens while performing assigned job duties.
11. Home internet and wireless phone access may be required.

MTN Behavioral Competencies
Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment.

MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities , unless the accommodation would impose an undue hardship on the operation of MTNs mission.