HOQ Agent
Job Details
Corporate Headquarters - Fountain Valley, CA
Fully Remote
Full Time
High School
Customer Service
Job Description

Noritz has been an innovator in the water heater industry for over 60 years. We introduced the first modern, electronically controlled tankless water heater in 1981 and remain the leader in energy savings and superior hot water delivery today.

Noritz is hiring a Customer Care Agent to work remotely in our Customer Care department. The ideal candidate for this position is someone with great customer service skills who works great individually and, on a team. The Customer Care Agent is responsible for troubleshooting the Company’s products and diagnosing the customer's needs, recommending steps to resolutions while entering and maintaining customer and product data on our databases.

Work Schedule: Monday - Friday 9:00am-6:00pm PST

Essential Duties:

  • Answer inbound calls regarding troubleshooting, warranty, and general information.
  • Expedites resolution by processing warranty parts or coordinating and guiding service as needed.
  • Records all phone calls in the CRM database while continually updating CRM records with accurate information.
  • Respond to callbacks, emails, and chat inquiries
  • Maintains good communication with supervisors, office staff members, and outside contacts.
  • Any or all duties assigned by the supervisor
Job Qualifications


  • High School Diploma or general education degree (G.E.D.)
  • At least 1 year of customer service experience and/or phone support-related experience

Computer Proficiencies: To perform this job successfully, an individual should know internet navigation and basic computer functions


To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer-focused - Putting our customers' satisfaction first; maintaining effective customer relations and service programs
  • Innovative-Thinks creatively and "outside the box" to create unique and new ideas for improved processes, procedures, or product improvements.
  • Strong Customer Service skills - Strong written and oral communication and ability to interact with the customers
  • Ability to multitask


  • PPO Medical, Dental, Vision, and Life Insurance
  • Voluntary Benefits available: Life Insurance, Critical Illness, & Accident
  • Health Savings Account
  • Flexible Spending Account
  • 401K matching up to 6%
  • Paid Time Off (PTO)

Job Type: Full-time



  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance