Police Dispatcher/9-1-1 Operator (Lateral)
Job Details
Paradise Valley - Paradise Valley, AZ
Full Time
High School
$25.00 - $32.90 Hourly


(Experience Required - Lateral Only)


$25.00 - $32.90/Hour DOE

First Review of Applications: 07/01/2022


If you value a great work environment that is friendly and conducive to open communication, respect and teamwork, a career with the Town of Paradise Valley Police Department is just what you may be looking for!


The Town of Paradise Valley is currently accepting applications for Full-time Lateral Police Dispatcher.  Paradise Valley, Arizona is situated in the heart of the Metro Phoenix area between Phoenix and Scottsdale and encompasses 16 square miles.  Our Dispatchers are a vital link between the public and police personnel working in the field. Under general supervision, answers routine and emergency 911 calls; operates two-way radios to answer questions and dispatch law enforcement officers to respond to calls and alarms.




  • Receives and routes emergency 9-1-1 phone calls; gathers critical information, determines priority, responds to and/or dispatches to the appropriate resources.
  • Answers non-emergency calls, provides customer service and responds to requests for information from internal/external customers and agencies.
  • Records and documents all calls noting the required information, time, nature of the call and the time and nature of action taken to provide a record of daily activities
  • Operates ACJIS, NCIC, PACE, and Department network computer systems to enter and retrieve information and data.
  • Operates radio system, maintaining communication with officers in the field.
  • Monitors the Town alarm system, including identifying and verifying the type and location of the alarm source, determining appropriate response to handle the situation, and dispatching police or fire units to the alarm location.
  • Actively participates and accomplishes organizational and departmental goals and objectives.



  • Knowledge of 911 emergency dispatch policies and practices.
  • Knowledge of NCIC, Arizona Criminal Justice Information System (ACJIS), and PACE computer operation and use policies and procedures, as well as CAD and other law enforcement oriented software uses and operations.
  • Knowledge of general Town Police Department and Fire Department operations.
  • Skill in establishing and maintaining effective working relationships as applied to interaction with coworkers, supervisors, the general public that is sufficient to exchange or convey information or to receive work direction.
  • Skill in establishing and maintaining effective working relationships with State, Federal, and local law enforcement officers, Fire Department staff, and the public.
  • Skill in communicating using telephone and radio equipment.
  • Skill in evaluating emergency calls and determining the response needed by interviewing, listening and using critical thinking.
  • Skill in remaining calm and assisting others in emergency situations so that necessary information can be obtained and relayed to responding personnel.
  • Skill in entering and retrieving information using a computer and relevant software applications.
  • Skill in operating a variety of office equipment, including a computer terminal.
  • Ability to learn the PAM alarm system responses policies and procedures.
  • Ability to learn the names and locations of streets in the Town of Paradise Valley.
  • Ability to manage time effectively.
  • Ability to type 40 wpm.
  • Ability to speak, read and write in the English language.


Qualified applicants will possess a HS diploma or GED.  Experience of at least 2-years of full time public safety dispatch work is required.  Must possess certification or have ability to become certified to operate National Crime Information Center terminal (NCIC) and Arizona Criminal Justice Information System (ACJIS) terminal, as well as obtain and maintain any state certifications required by the state of Arizona for the position of Police Dispatcher. 



Open until filled.  First Review of Applications 07/01/2022.  In order to be considered, all applicants must complete the Town of Paradise Valley online application, submit a letter of interest and resume.  The application is located on our website at: http://paradisevalleyaz.gov/168/Employment-Opportunities



After review of applications, the most qualified applicants will be invited to participate in the selection process.  The finalists will undergo testing (typing and written), an interview, extensive background investigation, polygraph and psychological examination.  EOE/M/F/D/V