Case Manager
Job Details
Capitol Hall Residence - New York, NY
Full Time
4 Year Degree
$36,076.00 - $45,095.00 Salary/year
9:00am to 5:00pm

Intro/Program Description: Capitol Hall is a permanent supportive housing residence for formerly homeless adults. On-site services include case management, entitlement assistance, medical and mental health services, substance abuse counseling, work readiness training, linkages and referrals, a meals program, 24 hour/7 day per week front desk security, and daily group activities.


Purpose of Position: To deliver effective case management services using a strengths-based, client-centered approach to formerly homeless adults with a history of chronic illness, mental illness and/or substance use disorder with the goal of maintaining permanent housing.


Schedule: Monday through Friday - 9:00am to 5:00pm


Salary: $36,076 - $45,095


Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption. 



Role, Responsibilities, and Essential Duties:

Client service

  • Provide client-centered case management services to formerly homeless tenants with medical and behavioral health needs.
  • Identify short and long-term treatment goals and work with clients to achieve them, providing linkage to community programs such as medical, psychiatric and substance abuse treatment.
  • Maintain timely case records with documentation of services provided. Track tenant data and outcomes in accordance with specific program procedures.
  • Assist clients in receiving entitlements and in understanding and complying with building rules and government subsidies to maintain residency.
  • Coordinate and follow up with the onsite and off-site medical and mental health treatment providers.
  • Accompany clients on visits to doctors, entitlement offices or other community services.
  • Collaborate with staff in other GRCC programs and community providers to coordinate client service.
  • Participate in the clinical integration project to identify and address needs of most vulnerable tenants
  • Use data as a tool to make decisions on service deliverables and best practices for a results orientated mind set
  • Develop and facilitate group activities geared at increasing socialization and reducing isolation.


Participate as Capitol Hall team member

  • Attend staff meetings, case conferences, professional development trainings and supervisory meetings.
  • Collaborate and consult with onsite medical personnel to address tenant needs.
  • Participate in planning and leading group activities.
  • Other duties as required include conducting room inspections, incident reporting and crisis intervention.


Qualifications/Educational Requirements:

  • Bachelor’s Degree Required
  • Professional or academic knowledge of working with older adults with mental illness, substance use disorder and adults experiencing homelessness a strong plus.
  • Spanish speaking preferred


Skills, Knowledge and Abilities

  • Knowledge of working with older adults; adults with mental illness and substance use concerns.
  • Understanding of housing first model
  • Experience with harm reduction and motivational interviewing techniques
  • Understanding of harm reduction and trauma informed care
  • Ability to multitask in a fast-paced environment
  • Strong interpersonal skills
  • Team player
  • Strong verbal and written communication skills


Computer Skills Needed

  • Proficient in Microsoft Outlook and Excel
  • Ability to use or learn computer databases such as AWARDS


Physical Requirements

  • Some walking and travel by public transportation to escort clients to various appointments throughout the city.
  • Occasional visits to outside service providers, such as rehab centers, hospitals and medical clinics.


Work Environment

  • Mostly indoor office, occasional kitchen and basement setting during group activities and events.
  • Regular home visits to client apartments to assess safety is required.