Loan Servicing - Payoffs Representative II
Job Details
Lacey Branch & Admin - Lacey, WA
Full Time
High School

Please Note: Full vaccination against COVID-19 is a requirement for employment at 1st Security Bank of Washington.  Accommodations for sincerely held religious beliefs or medical conditions contraindicating the vaccination may be requested.  Requests for required forms should be directed to the HR Department.



Join our team!  1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!


1st Security Bank is looking to find a dynamic individual to fill our Loan Servicing - Payoffs Representative II position at our  Lacey Administration Building! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 6 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.



Responsible for processing a variety of tasks related to the payoff servicing of all consumer loan products and mortgage loan products. Maintaining collateral tracking on both consumer loan products and mortgage loan products, which includes Auto/Vessel titling. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a positive, can-do attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed on a daily basis.



  • Provides exceptional customer service via phone, email, and internal department interaction
  • Demonstrates a strong attention to detail in all daily functions and the ability to perform repetitive daily tasks while maintaining focus and accuracy
  • Demonstrates the ability to conduct in-depth research utilizing all tools and systems available 
  • Demonstrates excellent written and verbal communication
  • Subject Matter Expert in one or more of the team’s areas of responsibility  
  • Handles Title Collateral responsibilities including, but not limited to, confirmation of VIN, document and title tracking, electronic lien titling in various states, Preferred Marine Mortgage processing, perfecting titles, and title releases.
  • Processes payoff quotes and verification of loans for both consumer and mortgage loans
  • Processes incoming wires and checks for both consumer and mortgage loan payoffs
  • Prints and mails daily notices and statements as needed
  • Introduction to creating and updating desk procedures and manual procedures
  • Introduction to training new employees
  • Processes loan servicing mail as needed
  • Processes HELOC and mortgage reconveyances.
  • Processes UCC filings, continuations, and terminations
  • Performs other duties and tasks as assigned



  • Full medical, dental, and vision coverage for individual or family plan.
  • Life insurance.
  • Long- and short-term disability insurance.
  • 401K matching program.
  • Paid sick and vacation time.



  • Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
  • Ethicalfair, honest and act with integrity. 
  • Lead by Example maintain a positive attitude, show respect for others, and have some fun!
  • Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
  • Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams - we encourage each other to reach for our dreams.
  • Diversity - we celebrate diversity and support equality for all.
  • Community Oriented - we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication - always professional, responsive, and timely.


  • High school graduate or equivalent
  • Ability to work well in a fast-paced team environment



To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will operate in a general office environment, using office equipment such as a phone and a computer.  The employee must be able to bend and squat occasionally when accessing storage.
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.
  • The employee must be able and willing to interact frequently with internal departments within both the Loan Operations Department and the Bank.