Bi-lingual (Spanish or Mandarin) Customer Service Representative, Groceries to Go
(DOHMH) Part-time to full-time, Temporary (through June 2023, with potential extension)
The Fund for Public Health in New York City, (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.
Program Overview
The Healthy Eating Unit within the New York City Department of Health and Mental Hygiene’s (DOHMH) Bureau of Chronic Disease Prevention is seeking up to 3 temporaries, Bilingual (Spanish and/or Mandarin) Customer Service Representatives to implement eligibility screening and enrollment for the Groceries to Go program and to support enrolled Groceries to Go participants in using the program. Groceries to Go is a program that helps support food access and nutritious eating by providing subsidized groceries to eligible New Yorkers.
This position will be housed within the Bureau of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. We work to address the impact of structural racism and other injustices that are a root cause of the inequitable prevalence, treatment and outcomes of chronic diseases in communities of color and among other marginalized communities. BCDP focuses on nutrition, tobacco use, the built environment, screening for cancer, and reducing the incidence and impact of hypertension. BCDP works with partners in government and the community to employ evidence-based policies, programs, communications and research aimed at shifting environments, changing systems and promoting health equity. The Bureau sits within the Center for Health Equity and Community Wellness.
Position Overview
Bilingual Customer Service Representatives fluent in English and Spanish will answer incoming calls to the Groceries to Go customer service line and make outgoing outreach calls to New Yorkers that are referred to the program. Representatives need to commit to a minimum of 4 days per week between Monday and Friday.
Responsibilities
- Answer incoming inquiries via phone and email related to the NYC Groceries to Go program in a professional manner and following program protocols
- Screen New Yorkers who are referred to the program or call the call center for program eligibility and enroll eligible New Yorkers into the program
- Refer New Yorkers who are looking for food resources to appropriate programs and resources
- Conduct outreach projects to Groceries to Go participants, as needed.
- Follow policies and procedures regarding communications and tracking of program participants
- Attend regular team meetings and escalate issues as appropriate
