Retail Support Specialist I
Job Details
Experienced
MLT - Headquarters - Mountlake Terrace, WA
Full Time
High School
Day
Banking
Description

Please Note: Full vaccination against COVID-19 is a requirement for employment at 1st Security Bank of Washington.  Accommodations for sincerely held religious beliefs or medical conditions contraindicating the vaccination may be requested.  Requests for required forms should be directed to the HR Department.

 

A GREAT PLACE TO WORK AND BANK  

Join our team!  1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

 

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 6 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

 

POSITION SUMMARY:

Responsible for assisting with the day to day operational oversight of retail branch employees and performing diverse and advanced operational projects.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Act as primary back up for the IRA-H.S.A. team.
  • Review and process daily reports for the Retail Support Team and the IRA-H.S.A. team
  • Researches and designs relevant industry oriented learning materials and programs.
  • Assists branches in developing and conducting their own training programs and monitor their interaction with the core banking platform to identify learning opportunities.
  • Assists with providing support and supplemental training as needed for individual employees.
  • Assists with Retail Support by participating in the call queue for all branch staff.
  • Ability to explain, implement, and update processes and procedures as directed.
  • Ability to identify weaknesses in current bank processes in order to improve operational efficiency and the customer experience.
  • Professional oral and written communication skills and follow-up when corresponding with employees and customers.
  • Travel to 1st Security Bank locations to meet training needs.
  • Adheres to 1st Security Bank’s Core Values, policies and procedures.
  • Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.
  • Ability to work with minimal supervision.
  • Performs other duties as assigned.

 

YOU WILL BE ELIGIBLE FOR

  • Full medical, dental, and vision coverage for individual or family plan.
  • Life insurance.
  • Long- and short-term disability insurance.
  • 401K matching program.
  • Paid sick and vacation time.

 

OUR CORE VALUES

  • Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
  • Ethical - fair, honest and act with integrity. 
  • Lead by Example maintain a positive attitude, show respect for others, and have some fun!
  • Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
  • Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams - we encourage each other to reach for our dreams.
  • Diversity - we celebrate diversity and support equality for all.
  • Community Oriented - we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication - always professional, responsive, and timely.
Qualifications

EDUCATION and/or EXPERIENCE

  • At least five years experience within a financial institution preferred.
  • Creative ability, writing proficiency, and visual graphics design ability.
  • Thorough knowledge of all regulations.
  • Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
  • Must possess a valid Washington State driver’s license.
  • Must be bondable.

 

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and have the ability to learn other programs.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee will operate in a general office environment, using office equipment such as a phone and a computer.
  • The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing and able to interact frequently with the general public.
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