Program Manager_The Other Place Clubhouse
Job Details
The Other Place - New York, NY
Full Time
8:30am to 5:00pm

Intro/Program Description: Goddard Riverside’s The Other Place Clubhouse is a recognized Evidenced Based Model of Recovery Oriented Psychiatric Rehabilitation and an accredited Clubhouse that creates a community and culture that transforms the lives of individuals living with mental illness.  Members, in partnership with staff, create and operate employment, education, and wellness activities within the Clubhouse. All work in the Clubhouse, including advocacy, administrative support, building maintenance and food preparation is done by members and staff working together.  


Purpose of Position: The Program Manager is responsible for the day- to- day oversight of all program activities and functions.  The primary duty is to manage the programmatic and administrative aspects of the Clubhouse in a manner consistent with Clubhouse philosophy and the DOHMH contracted scope of services. The Program Manager will provide leadership and vision to the Clubhouse members and staff, upholding the integrity of the Clubhouse model.  The Program Manager will implement the model by providing leadership to staff and members in developing the units, work-ordered day tasks, the Advisory Board, and the NYC Clubhouse Coalition. 

Schedue: Monday through Friday - 8:30am to 5:00pm, some evenings and weekends     

                  (combination of onsite and remote work)             


Roles, Responsibilities, and Essential Duties

Program oversight and quality assurance

  • Oversee caseload assignments, case management, service plans and member records
  • Oversee planning and implementation of group activities to promote program goals
  • Ensure program policies and procedures are fully developed and kept up to date
  • Ensure overall program quality and adhere to the 37 Clubhouse Standards
  • Develop and participate in a full and engaging work-ordered day
  • Encourage full member participation and side-by-side work in all aspects of the clubhouse
  • Ensure all incident reporting and follow up is done thoroughly and in a timely manner
  • Assist in developing program budget and monitor program expenses against budget in collaboration with supervisor
  • Work with government and private funders to meet all regulations and deliverables, ensure compliance with funders and high quality of clinical care
  • Ensure accurate and timely accounting of petty cash
  • Educate the community on the Clubhouse Model and the 37 Clubhouse standards
  • Support efforts to reduce stigma and barriers for adults living with the challenges of mental illness and other co-occurring barriers


Staff supervision

  • Lead regular staff meetings to discuss member status and program outcomes
  • Meet regularly with staff for supervision; evaluate their work and discuss member’s progress
  • Recruit, support and retain a team of successful staff
  • Oversee student Interns and volunteers
  • Collaborate with Director of Employment and Rehabilitation to provide staff training on member issues and agency policies and arrange for outside training as needed
  • Hire, train, coach, evaluate, staff as needed in collaboration with Director of Employment and Rehabilitation


Site supervision

  • Ensure a safe and welcoming environment where members have access to the activities and services they need
  • Communicate with Church staff regarding facility related issues
  • Serve as liaison to the church on all space issues
  • Monitor Child and Adult Care Food Program (CACFP) according to food & nutrition standards


Community and agency liaison

  • Serve as liaison to GRCC management and Department Heads and relate agency-wide information to staff
  • Serve as liaison to related community programs
  • Attend bi-weekly Department Head Meetings/Leadership Institute
  • Attend monthly Clubhouse Coalition Meeting
  • Serve as Chair of the Advisory Board meetings held monthly


Program development and improvement

  • Prepare program reports in collaboration with supervisor
  • Lead and coordinate activities of the Clubhouse Advisory Board
  • Represent TOP Clubhouse at NYC Clubhouse Coalition Monthly Meetings
  • Responsible for developing Transitional Employment placements and Community Partnerships
  • Work with Director of Employment & Rehabilitation and the Deputy Executive Director of Performance Improvement & Innovation to oversee program evaluations and implement improvement plans


Other duties as required


Qualifications/Educational Requirements

  • Master’s Degree with Licensure in Social Work preferred, Master’s degree in a related field may be considered with significant relevant experience
  • Supervisory/management experience required
  • Clubhouse experience strongly preferred
  • Experience working with government contracts a plus


Skills, Knowledge and Abilities

  • Excellent communication skills , including verbal, written and listening skills
  • Demonstrate passion and knowledge of the Clubhouse philosophy
  • Knowledgeable in evidence-based practice models, including person centered planning, motivational interviewing and strengths-based approach
  • Able to handle emergencies and creative in finding solutions
  • Strong Interpersonal and engagement skills
  • Detail-oriented with superior organizational and managerial abilities
  • Strong team building and supervisory skills
  • Driver License preferred


Computer Skills: To perform this job successfully, an individual should be

  • Able to work in the Microsoft Office Suite, should especially be proficient in Word, Excel and Outlook
  • Able to use or learn to use AWARDS database
  • Comfortable performing activities both in-person and remotely on TEAMS, Zoom, etc.
  • Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
  • Able to use or learn other electronic databases, programs, and funder-related software as needed


Physical Requirements

  • Occasional Lifting of up to 50lbs; Responsible for putting out garbage and recycling
  • Considerable physical activity on a regular basis such as walking, stairs.
  • Frequent computer use


Work Environment

  • Members and staff share office
  • Program is located in a shared space of a church