Ticketing Events Assistant Summer and Fall 2023

JOIN THE 12th MAN FOUNDATION TEAM!

The 12th Man Foundation is seeking qualified candidates for our part-time Ticketing Events Assistant position. We have positions available for football season only, and other positions that are continuous throughout the year. Choose the one that's best for you! Responsibilities include providing superior customer service to all customers at athletic events in accordance with the mission of the 12th Man Foundation. The most common duties include operating ticket windows, distributing tickets for student ticket admittance events, and basic clerical tasks.

Interviews will begin in May for an estimated start date in August. Unless you will be here for the summer semesters.

TWO SCHEDULE OPTIONS AVAILABLE!

• FOOTBALL SEASON ONLY: August - December
  • On weekdays of home games, schedules are between 7:30 AM - 6:00 PM, Monday - Thursday, 7:30 AM - 6:00 PM on Friday, and weekends for certain occasions. Schedules are assigned based on availability you provide. We request that you have block of time no smaller than four hours on at least two days during the week in the Fall.
  • Employees are required to work all Texas A&M home football games. Most shifts are completed by kick-off, but all are completed by half-time at the latest.

• CONTINUOUS THROUGHOUT THE YEAR
  • In addition to the schedule for football season listed above, employees have the opportunity to work Texas A&M basketball, soccer, volleyball, baseball, softball, track, and other ticketed events such as concerts. Most events are after 5:00 PM and on weekends. There are events during holiday breaks including winter and Spring Break.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Arrive promptly to all scheduled shifts and events
• Provide exceptional customer service to donors, public, faculty/staff, students, and other external customers through timely and satisfactory resolution of concerns or requests.
• Utilize information disseminated from Ticketing Department, such as sales information notes or specific communication from manager
• Respond to customers requests and inquires accurately; refer customer to most qualified internal contact if unable to resolve.
• Work effectively in automated ticketing software
• Accurately manage cash drawers when assigned; responsible for counting cash at the end of shift
• Follow NCAA rules pertaining to student-athletes, recruits, high school coaches and Athletic Department staff
• Maintain dress code standards as appointed by supervisor
• Other duties as assigned

COMPETENCIES

• Cash Handling
• Organized - the ability to be structured and methodical in working skills
• Detail oriented - the ability to pay meticulous attention to all aspects of a situation or task
• Energetic - Ability to work at a sustained pace and produce quality work
• Communication, verbal - the ability to communicate with others using the spoken word
• Teamwork - the ability to participate in and lead a group of people towards a common goal
• Adaptability - the ability to adapt to changes in the workplace
• Customer oriented- the ability to take care of the customers needs while following procedures
• Tactful- the ability to show consideration for and maintain good relationships with others
• Working under Pressure- the ability to complete assigned tasks under stressful situations

QUALIFICATIONS

• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Previous customer service or retail sales experience a plus; display a genuine desire to help people
• Must be able to work evenings, weekends, and possible holidays
• Must be able to work all home football games
• Professional image and demeanor

PHYSICAL DEMANDS

N (Not applicable), O (Occasionally), F (Frequently), C (Constantly)

WORK ENVIRONMENT

Majority of work will be performed in ticketing facilities, including ticket windows, ticket office or athletic facilities.

This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Foundation reserves the right to change this job description and/or assign additional tasks for the employee to perform. The 12th Man Foundation is an equal opportunity employer.