Team Supervisor - Uptown Team
Job Details
MOC: Outreach Uptown Team - New York, NY
Full Time
9:00am to 5:00pm

Intro/Program Description: The Manhattan Outreach Consortium is a borough-wide initiative to reach out to and quickly move street homeless individuals into permanent housing. The Uptown office services the Upper West and Upper East Sides of Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The Uptown office is located on the Upper West Side.


Purpose of Position: Provide assistance, support and supervision to Uptown Goddard’s outreach team.


Schedule: Monday through Friday - 9:00am to 5:00pm  

Roles, Responsibilities, and Essential Duties

Staff Supervision

  • Direct oversight of caseload, data collection, funder reporting and other administrative duties
  • Provide clinical supervision to 5 Housing Outreach Specialists; conduct weekly supervision to review client status and goals for assigned staff
  • Advise staff re: clinical assessment of clients and need for hospitalization, coordinate 9.58 as needed
  • Support outreach team in the performance of client intake, clinical assessment, service planning, advocacy, referral and escort services to assist in housing placement
  • Carry a small caseload of clients
  • Provide on call coverage when Program Director is unavailable.


Collaborate within and across agencies

  • Interface with various community agencies, funders and stakeholders relevant to our client population
  • Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement


Outreach services

  • Participate in outreach trips to identify and communicate with homeless clients
  • Assist Outreach staff in canvassing, Joint Operations, DHS Clean-ups as needed
  • Participate in 4 overnight counts each year
  • Other duties as required


Qualifications/Educational Requirements

  • LMSW license required
  • Supervisory experience strongly preferred
  • Valid driver's license and a driving record that meets the agency's auto insurance guidelines (including no suspensions within the last 3 years


Skills, Knowledge and Abilities

  • Ability to multi-task/work in a fast-paced environment
  • Strong leadership skills
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Proficiency in Spanish and English preferred
  • Understanding of homelessness, housing first and harm reduction models preferred


Physical Requirements

  • Frequent walking and standing
  • Occasional lifting of up to 30lbs


Work Environment

  • Indoors and outdoors; all weather


Computer Skills:

  • Proficient in Microsoft Office
  • Ability to learn computer databases such as Streetsmart, MOCAPP and CARES