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Manager, Volunteer Programs

Job Details

Los Angeles Administrative Offices - Los Angeles, CA
Full Time
$69,000.00 - $90,000.00 Salary



As the first museum to focus exclusively on storytelling through images, the Lucas Museum of Narrative Art believes that visual storytelling can connect us and help shape a more just society. With a growing collection that encompasses artworks from across cultures, places, times, and mediums, including paintings, sculptures, murals, photography, comic art, book and magazine illustrations, and the arts of filmmaking, the Lucas Museum will explore narrative arts potential to prompt questions, invite opinions, inspire community, and move people to think about the impact of images on our world.

Co-founded by George Lucas and Mellody Hobson and led by director and CEO Sandra Jackson-Dumont, the Lucas Museum was designed by renowned architect Ma Yansong of MAD Architects with Stantec as executive architect and is under construction in Los Angeless Exposition Park. An 11-acre campus with extensive new green space designed by Studio-MLA will embrace the museums 300,000-square-foot building, which will feature expansive galleries, two state-of-the-art theaters, and dedicated spaces for learning and engagement, dining, retail, and events.


The Manager of Volunteer Programs is a thoughtful and impactful leader who will oversee all aspects of the development and implementation of the Lucas Museums inaugural volunteer program. This position requires a creative, resourceful and critical thinker with strong organizational and communication skills who can develop, manage and elevate all aspects of a dynamic volunteer program with DEIAB (Diversity, Equity, Inclusion, Accessibility and Belonging) at its core. The successful candidate will build, cultivate, and maintain a large (500+) core of Lucas Museum volunteers capable of supporting nearly all aspects of museum operations and engagement both inside and outside the museum, in compliance with regulations. They will also have demonstrated experience developing volunteer management systems and working in start-up work environments.

This position is highly collaborative, partnering with all museum departments to build volunteer assignments that enhance the museum experience, support staff and strengthen community partners. The Manager of Volunteer Programs will work closely with colleagues across the Engagement and Impact Portfolio to develop the program including recruitment, training, scheduling and systems development, The Manager of Volunteer Programs is also responsible for identifying social and developmental opportunities for volunteers enriching the overall volunteer experience. This position will also be responsible for regularly evaluating the programs effectiveness and striving for excellence in volunteer engagement and retention.

This position is a supervisory position reporting to a Director and sits within the Social Impact Division of the museum.


  • Partner with colleagues and volunteer team to develop optimal roles for volunteers, achieve effective training, scheduling, communication, and oversight across all assignments, ensuring desired outcomes for both the museum and our guests
  • Develop and implement recruiting strategies to significantly build and maintain a large (500+) core of diverse volunteers
  • Supervise the Volunteer Coordinator and other staff or intern roles, providing direction, guidance and development
  • Build process to assess and place volunteers in alignment with their skills and interest and with the museums mission
  • Create, develop and manage a volunteer database system to readily identify volunteer skills, hours, recognition, and other information needed to effectively partner with each department
  • Develop and implement a plan and foster a culture within the volunteer program that recognizes and values the volunteers and helps them feel connected to the museum and its mission, creating a high-level of satisfaction with their role
  • Develop and lead a plan for ongoing communication between museum departments regarding the activities of the volunteer program to ensure collaboration and alignment
  • Design, conduct and interpret ongoing volunteer assessment and evaluation plans, noting trends and actionable steps for improvement; identify other opportunities for feedback and idea sharing, as appropriate
  • Present ideas for continuous improvement and lead implementation team as needed
  • Develop regular volunteer communications that keep volunteers informed of museum business enabling positive guest and volunteer experience
  • Cultivate and maintain key relationships with community partners and peers
  • Oversee development and management of departmental budget in partnership with senior leadership.
  • Attend trainings, workshops, etc., as appropriate, to maintain current knowledge base related to volunteer management, best practices, and trends
  • Represent the museum effectively to outside constituents when required
  • Listen for and proactively resolve problems, concerns or conflicts within the team


  • Adhering to Principles & Values Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities; encourages organizational and individual responsibility; ability to establish and maintain effective working relations with colleagues, volunteers, and interns and the ability to professionally represent the Museum to outside colleagues, lenders, donors, and members of the artistic community
  • Working with People - Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognizes and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight
  • Planning & Organizing: Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organizes resources needed to accomplish tasks; Monitors performance against deadlines and milestones
  • Adapting & Responding to Change: Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards differences; deals with ambiguity, making positive use of the opportunities it presents



Education and Experience

  • Advanced degree or extensive equivalent experience in museum studies, nonprofit leadership, social work, or related fields
  • Experience working for an art or non-profit organization is preferred
  • At least four (4) years of prior experience working with and coordinating volunteers is required
  • Extensive experience in project management and program development
  • Previous experience working in partnership with HR on volunteer deployment practices adhering to all state and federal regulations


  • Deeply motivated, enthusiastic, eager to take initiative and able to think critically
  • Experienced working in a fast-paced environment with the ability to quickly assess and respond to change
  • Highly organized with solid strategic planning skills
  • A collaborative team player with highly developed interpersonal skills, who can relate to diverse internal and external audiences
  • Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution
  • Exceptional written, oral, interpersonal, and presentation skills
  • Advanced computers skills, particularly with Microsoft Office


  • Thorough knowledge of volunteer deployment practices working in conjunction with HR
  • Expertise in developing, implementing, managing, and reporting from volunteer management database systems
  • Demonstrated commitment to DEIAB (Diversity, Equity, Inclusion, Accessibility and Belonging) in application to program development and participant engagement


  • Ability to offer constructive feedback, discuss sensitive topics, and maintain privacy of individual volunteers
  • Multi-lingual fluency not required but highly preferred
  • Ability to work a schedule that regularly includes evenings and weekends
  • A positive attitude that promotes teamwork and drives results
  • Ability to collaborate with other teams, staff and volunteers in a professional manner in a variety of tasks
  • Ability to work under high-stress conditions and work effectively with competing priorities and tight deadlines
  • Ability to work independently as well as part of a team


The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain talented people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.


We are a museum dedicated to the art of storytelling. Through visual storytelling the Lucas Museum expands the role of art and museums for society. The Museum inspires thought provoking ideas and conversations that are relevant within and beyond geographic boundaries. Our work radiates to catalyze more connected and empathetic spaces. The art of storytelling connects us to shape a more just society.


Our internal and external practice is shaped by the following beliefs and behaviors.

We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what people find meaningful, to works of art and the work of our organization.

We believe that art can move you to feel, think, reflect, and act.

We believe that nimble thinking and working together yields exponential results.

We approach our work and learning with courage, creativity, curiosity, and a sense of adventure.


Amplify the social impact of Narrative Art through an approach that bridges the academic and the popular.

Connect to a broad and diverse public by create an institution rooted in impactful, respectful, sustainable relationships.

Practice diversity, equity, inclusion, accessibility and belonging in all operational and programmatic aspects of our work.

Create a healthy and durable institution equipped to fulfill its vision and public mandate.

All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.

Salary and titles will be assigned commensurate to the successful candidates education and experience. An attractive compensation package will be offered to the successful candidate(s).

Pursuant to the Lucas Museum of Narrative Arts COVID-19 Mandatory Vaccination Policy, the museum requires all new hires to provide proof of COVID-19 vaccination as a condition of employment absent an approved medical and/or religious exemption. Upon hire, all new hires will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.