The Mountain Adventures Lead II is responsible for overseeing daily operations of all activities and ensures staff is operating as outlined in the Local Operational Procedures. The Mountain Adventures Lead II must be able to open and close all activities and troubleshoot any complications. The Mountain Adventures Lead II must have leadership skills and be a positive role model, with the ability to direct, empower and discipline staff. Serving as a key member of the Mountain Adventures Department, the Mountain Adventures Lead II will work closely with other Mountain Adventures Supervisors and will report directly to the Mountain Adventures Management Team.
Major Tasks, Responsibilities and Accountability
- Communicate and coordinate with Guest Services, Corporate Sales, Lift Operations, Patrol and Public Programs regarding staffing activities and events.
- Oversee staff within their assigned area.
- Oversee and coordinate with Mountain Adventures Manager and supervisors regarding staffing included but not limited to:
- Staff assignments
- Employee accountability
- Disciplinary and positive actions
- Employee training
- Utilize and maintain necessary paperwork and record keeping regarding:
- Employee event records
- Incident reports
- Lead reports
- Daily Inspections
- Training Reports
- Fill in and work any activity and position within the department as needed, including lunch rotations.
- Deliver morning safety meeting and track daily reports and inspections, follow up as needed.
- Communicate any issues noted in daily reports and inspections to the maintenance supervisor.
- Maintain guest and employee safety as a top priority and follow all safety protocols and procedures.
- Make quick problem-solvingdecisions pertaining to customer complaints, operations, and staff.
- Assist in training new and returning guides.
- Meet with Mountain Adventures Management Team.
- Safe operation of park vehicles.
- All other job duties as assigned.
Required Knowledge and Essential Skills
- Must demonstrate leadership and be a positive role model.
- Must be comfortable overseeing public activities that often occur at height or speed.
- Familiarity with climbing harnesses and rescue techniques helpful but not required.
- Superior organizational, coordination and multi-tasking abilities.
- Understand emergency procedures and respond to situations in a professional manner.
- Ability to work in a team environment in the outdoors in all weather conditions.
- Must work well with children.
- Must have excellent customer service skills and be able to deescalate stressful situations with guests.
- Must be flexible about work assignments and maintain a good attitude.
- Highly motivated with leadership skills.
Minimum Qualifications
- Minimum 18 years of age, but 21 & up preferred.
- A valid Driver’s License.
- Flexible work schedule must be available to work days, evenings, weekends and holidays.
Environmental Job Requirements
- Ability to work outdoors in all temperature/weather extremes.
Physical Requirements
- Able to navigate through all course elements with confidence and ease.
- Comfortable at heights.
- Ability to lift 75 pounds.
- Must be able to sit and stand on feet for extended periods of time.
- Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
- Hearing to converse with others in a normal conversation.
- Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting.
Required In-House Training
- UOLF Orientation
- Sexual Harassment
- Drug & Alcohol
- Hazardous Communications Program
- Customer Service
- All Mountain Adventures activity trainings as assigned
- Radio protocol (emergency procedures)
- Company Cell Phone Policy
Employee Perks
- Friends / family passes (employee vouchers are non-transferable and cannot be sold)
- Monthly staff parties
- 20% off in the museum gift shop.
- Benefits to other UOLF venues Soldier Hollow and The Olympic Oval
- Access to Pro Deal discounts through Expert Voice
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of the job description at any time without prior notice.
