Family Stabilization Family Support Advocate
Job Details
Westminster Family Resource Center - Westminster, CA
Full Time
$23.00 - $25.00 Hourly



The role of the Family Stabilization Family Support Advocate (FSFSA) is a full-time position.  The FSFSA role falls under the direction of the Clinical and Outreach Program Supervisor and forms part of the Westminster Family Resource Center (WFRC) and Newport Mesa (NMFRC) collaborative within the Families and Communities Together (FaCT) grant and the County’s CalWorks Welfare to Work (WTW) Family Stabilization Program. The FS FSA is responsible for providing comprehensive case management and family advocacy services to Human Options clients who may or may not have experienced domestic violence with referrals directly from the county’s CalWork’s WTW - Family Stabilization Program.

Overall, the FSFSA is responsible for screening clients, ensuring participants access services, follow up with participants as needed, complete pre and post assessment tools, perform home/office visits as needed, participate in outreach events, work closely with internal and community partners in other Social Services Agencies, and prepare and submit data and reports as required by grants.


Essential Duties and Responsibilities include the following:

  • Provide family advocacy by linking families to local agencies.
  • Assist individuals with the completion of registration paperwork (as needed).
  • Provide family case management to ensure family’s linkage and referral to services.
  • Perform home/office visits, with social workers when necessary, and as allowed by direct supervisor.
    • Present cases in weekly Case Management Team (CMT) meetings.
    • Collaborate with internal programs, Agency partners, Social Workers, and with community-based agencies for the purpose of service linkage and delivery.
    • Participate in supervision meetings with Clinical and Outreach Program Supervisor.
    • Attend all appropriate collaborative and staff meetings.
    • Work evenings and/or weekends, as needed. Co-locate at least one day during the week at a CalWorks regional office. A maximum of two regular weekly evening shifts will be required.  Schedule flexibility will be needed to participate in outreach events.
    • Report suspected child abuse, elder/dependent adult abuse, or other safety issues as needed.
    • Abide by professional confidentiality guidelines.
    • Complete all needed documentation for client files and administrative reports (as needed).
    • Demonstrate ability to abide by Human Options’ mission and values and act as a community ambassador for Human Options and intimate partner violence (IPV) awareness.
    • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree required in behavioral science, related field, or commensurate work experience.
  • Bilingual Spanish required.
  • Two years of experience and/or training in case management with at risk children and families.
  • One year knowledge of the child welfare system preferred.
  • Excellent knowledge of community resources and familiarity to utilize resource linkages in Orange County.
  • Computer skills: Intermediate level skills in Microsoft Office (Word, Excel, Outlook, PowerPoint), ability to navigate internet & web-based databases
  • Self-motivated, flexible, a good listener, proactive, and team player.
  • Valid class C license.
  • Knowledge and understanding of issues and challenges of family violence in the community.
  • Excellent customer service skills


  • We ignite social change by educating Orange County to recognize relationship violence as an issue that threatens everyone, advocating for those affected abuse, extending a safe placed or victims and empowering survivors on their journey of healing.


  • We are committed to a future in which every person and family in Orange County experiences safe, healthy relationships and lives free from fear.

ADA Job Characteristics:

The work environment is primarily in an office setting and includes travel to see clients or to different sites. Lift and carry up to 25 pounds up to waist length, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to open lower-level filing drawers, or to retrieve stored items, climb on stools, steps and/or ladders. Sit and/or stand frequently. Use fine manipulation (hands and wrist) to operate a keyboard, take notes, complete and file reports, file and copy documents.  Corrected vision to normal range.  Speak in normal vocal tone and range and communicate clearly and concisely to and with others.  Apply normal reasoning and detail as required in the accomplishment of job duties.