Donation and Family Advocate
Job Details
Spokane - Spokane, WA
Full Time
4 Year Degree
Road Warrior

The Donation and Family Advocate provides on-site response to advocating for donation and supporting families through the organ and tissue donation process. 


On-Site Donation Advocacy and Donor Family Support

  • Delivers high-quality bereavement support to potential donor families throughout LifeCenter Northwest’s (LCNW) entire service area.
  • Responsible for educating potential donor’s Next-of-Kin (NOK) about donation options, status of donor designation, or requesting authorization for donation from legal NOK.
  • Obtains authorization or disclosure with first-person authorization and conducts a donor risk assessment questionnaire (DRAI) with appropriate surrogate of the potential organ donor
  • Rapid on-site support for donor families at hospitals throughout LCNW’s service area as needed via personal automobile, or commercial or chartered aircraft.
  • Works in strong collaboration with hospital staff, LCNW Administrator-on-Call (AOC) and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families. 
  • Works closely with donor family and LCNW clinical staff to complete accurate answers to Donor Health Questionnaire.
  • Ensures effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LCNW staff.              


Documentation and Ongoing Family Support

  • Refers donor families to LCNW’s Aftercare Program, community agencies and provide counseling referrals as requested and appropriate.
  • Completes, accurate, and timely documentation of donor-related activities in computerized confidential donor record, and forms according to established policies and procedures.
  • Ensures strong collaboration with the organ, tissue, and hospital development departments to ensure the maximization of organ and tissue donation opportunities. 
  • Works closely with hospital development to ensure a cohesive approach to hospital interactions.
  • Assists the Family Support Manager in the planning and execution of various events and family support trainings.


Department Support and Education

  • Maintains an awareness of all active referrals and pending activity.
  • Participates in onboarding as a preceptor for Donation and Family Advocates and Organ Recovery Coordinators after one year.
  • Collaborates with the Family Support Manager, Clinical Training Program Manager and Authorization Training Program Manager serves as a content expert in training programs, including but not limited to assisting with training of Donation and Family Advocates and Organ Recovery Coordinators after one year.
  • Serves as family support resource for Organ Donation Services, Hospital Development Department, Donor Hospitals and Donation Partners including providing education and training.
  • Maintains current knowledge of the donation and transplantation industry.

Educational Requirements:

  • A Bachelor’s Degree from a four-year accredited college or university.
  • A Master’s degree in Human Services, Chaplaincy, Counseling,
  • Psychology or Social Work with a minimum of two years’ experience preferred.
  • Relevant work experience can be considered as a substitution for academic requirements.



The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life


Knowledge, Skills, and Abilities:

  • At least one year experience working with bereaved and/or traumatized individuals.
  • Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
  • This individual must demonstrate operating knowledge of computers with a demonstrable, basic level skill (at a minimum) with Outlook, Word, Excel and other comparable software programs.
  • Excellent written and verbal communication skills with the ability to communicate effectively to a variety of audiences.


Based on considerations of various state requirements within our service area, Organ Procurement Organization industry practices, our hospital and community partner requirements, and our commitment to the safety of our people and communities, LifeCenter Northwest has made the decision to require members of our workforce to be fully vaccinated and have a booster shot for COVID-19.

Proof of vaccination, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.


LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

Working at LifeCenter